Crowne Plaza Portland-Downtown Conv Ctr

Location was great, my gf and I came for an event at Moda and we were super pleased with the walkability to Moda and other locations nearby. The room we stayed was nice, clean, and had a great view of the cool homeless encampment out back. Bathroom was clean and inviting and the use of Apotheke toiletries was a delight surprise. Service at the front desk was nice and inviting. Service in the restaurant needs a lot of work. First of all, for regular guests there should be either a buffet or upgrade for included breakfast. Instead they rely on a serving staff like in a restaurant setting. They were understaffed yes but the service itself felt unprofessional and had no sense of urgency. From the time we ordered a couple eggs and a bowl of fruit 30 minutes had passed. Once we saw other peop

TL;DR: Very expensive, no free breakfast, paid parking, poor maintenance and service; a few nice amenities, but not worth the cost even with a decent location. Overall, this hotel is quite expensive for what it offers—about $500 for two nights in a 2 queen room (Friday and Saturday). Free breakfast is not included, and parking costs an additional $27 per night, which significantly increases the total cost. The elevators also state quite an expensive a la carte menu, with a $6 dollar muffin and a $6 dollar 8 oz regular coffee. The free breakfast in question is in their restaraunt and not a free breakfast buffet. The service was poor. I called room service to fix the shower, but after waiting over 30 minutes, no one showed up. The thermostat is broken and resets to 70 degrees after a few

Rooms are clean and bed is comfortable. Every morning I stayed here I was woken up early from the noise outside. So, if you are a light sleeper, I don't recommend. Good happy hour deals!

Positive: The location for the event I was in town for was good. Not many locations that was walking distance as I thought there would be. Negative: The lack of communication for airport shuttle. Told I would need to let the hotel know when I arrive to be picked up. When I called there much confusion. Same when I was departing. Lack of communication and clear directions for shuttle usage.

The crown plaza is in a fantastic location. It gets you right down the street from so many different locations that are a must see in Portland. The staff were very friendly and helpful and it was a very comfortable stay. I felt like I was at home away from home. I'd recommend this hotel to anyone