Crowne Plaza Dallas Downtown by IHG

I had one of the worst hotel experiences of my life at the Crowne Plaza Dallas Downtown, and a huge part of the problem was the manager, Dia Pena. From the moment I arrived, the service was disorganized and unprofessional. The front desk seemed confused about my reservation, and instead of helping resolve the issue, Dia Pena came across as dismissive and uninterested in actually assisting guests. When I tried to explain the situation, she spoke in a condescending tone and acted as if I was inconveniencing her just by asking basic questions about my booking. A manager should be someone who de-escalates problems and supports guests, but that was absolutely not the case here. Her attitude made an already frustrating situation even worse. Beyond that, the hotel itself felt neglected. The room

Oh boy… what to say about the crowne plaza… We stayed here about 4 months ago for a wedding, the service wasn’t great but no complaints besides the long check in/out times (over 30 minutes) and the elevators that never seem to work. It wasn’t till after the wedding where we had bigger issues. After getting back from a very long night, we found our door broken, the automated lock completely unresponsive, even this would’ve been fine if it weren’t for the HOUR AND A HALF WAIT for a repairman to help us, very begrudgingly might I add. Because of this we were offered two rooms for a later date which we figured we could use for a wedding we had this weekend.. -this most recent stay was significantly worse than the last, we arrived to a line of about 5 cars all waiting for the valet, who was no

THE WORST HOTEL EXPERIENCE EVER. This was honestly the worst hotel experience of my life. The reception staff were rude and unprofessional from the moment we arrived. The elevators were a complete disaster — we got stuck multiple times for 10–15 minutes, and the alarm and call buttons didn’t even work. No one came to help, which felt extremely unsafe. The lower level of the hotel is parking, and the overall area didn’t feel secure. It’s also right next to a train station area where many homeless individuals gather, which made the environment very uncomfortable. Room service staff were aggressive and raised their voice at me in a way that felt threatening. I have never experienced that kind of behavior at any hotel before. What made everything worse was the manager’s attitude. At least

Positive: The hotel was in a great location. The staff were very friendly! The breakfast was good. The room was large. The beds were comfortable. The city balcony view was amazing!!!! The room was clean Negative: The parking garage is very tight. The elevator could use some attention. The bathrooms could use a little updating

Good location downtown. Convenient to Dart . Elevators while quick they need some wd40 or some oil they are very loud and I had to wear headphones to sleep. I was on 16th floor and could still hear every car/siren the windows are old and very thin. Location is good. Rooms need to be deep cleaned for mold. Carpets need to be shampooed not just vacuum. The workers at the desk and restaurant were nice. Bathroom is small. I did see people checking in early and I saw rooms getting cleaned at late hours.