Crown Hotel Group LLC

I booked a reservation through my IHG App for Friday (10/25/24), and Saturday (10/26/24) nights and received an email confirmation (#82131735) of the rate for the Holiday Inn Express in Buford, GA. When I checked in Friday night, the lady at the front desk said that my reservation had been cancelled due to an issue with my credit card. I checked with my credit card company and there was no issue; in fact, I used that credit card for other purchases that day. The lady at the front desk said that she could check us in as walk-ins at the same rate. A few days later, I received a charge on my credit card from the hotel that was more than the agreed to amount. I attempted to call the hotel but kept getting forwarded to voicemail. I then contacted corporate IHG and they opened a case number