Courtyard by Marriott Santa Cruz

I’ve had such a lovely stay here over the past couple of nights. The rooms are great, nice and clean, and the overall experience has been really enjoyable. The staff has been welcoming and the property itself is well maintained, which I always appreciate. That being said, I do want to give a friendly heads up to future guests. I would highly recommend checking the receipt they send you early in the morning before you check out. During my stay, I noticed that valet parking was added to my bill even though I informed the front desk that I was not parking a vehicle on the property. It was a simple fix once I brought it to their attention, but it’s definitely something that could go unnoticed if you’re not paying close attention. My recommendation is to take a moment and review your charges,

Amazing property! Driving up to the hotel make it seem like you are pulling up to a 5 star resort. The rooms were very clean and spacious. We stayed at this property as it is walking distance to the beach and the boardwalk, this made our trip headache free and completely relaxing. When we came back in the evening we enjoyed the outdoor pool and the patio with the fire pits!||I also used the Spa services which were excellent. We will definitely be coming back to this hotel!

Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionis

I had a very pleasant stay at Courtyard by Marriott Santa Cruz. The hotel is modern, clean, and well maintained. The rooms are spacious, comfortable, and equipped with everything needed for a relaxing stay. The bed was very comfortable, and the room was quiet, which allowed for a great night’s sleep. The staff were friendly, professional, and always ready to help. Check-in and check-out were quick and smooth. I also appreciated the clean common areas and the overall calm atmosphere of the hotel. The location is convenient, with easy access to the beach, downtown Santa Cruz, and local attractions. This hotel is a great choice for both business and leisure travelers. I would definitely stay here again and recommend it to others.

I had the pleasure of experiencing exceptional customer service from Andrea Maezolla during my recent stay. While I was waiting to be assisted, I observed her helping another guest with such patience and professionalism. She took the time to thoroughly explain everything, clearly demonstrating a genuine commitment to outstanding customer service. Marriott, you truly have a gem on your hands with Andrea. Beyond the incredible staff, this property exceeded my expectations in every way. The entire building was extremely clean and well maintained. Every team member I encountered was warm and welcoming. My room was impressively spacious and comfortable. From check in to check out, this was a 10 out of 10 experience. I highly recommend this property to anyone looking for a quality stay with exc