Courtyard by Marriott Charlotte Waverly

This Courtyard is exceptional! Management has done an excellent job of developing customer service culture here. Staff is extremely accommodating…from the front desk, to the cafe, to the shuttle drivers…everyone is on a mission to provide excellent service. Well done staff and management. This location actually doesn’t mind stepping over dimes to gather dollars…when other hotels try and nickle and dime, add fees, crap service. Really is a testament to hiring the right staff, instilling the right culture will lead to customer loyalty and success. Location is also perfect. So many good food options in the area, walkable including a Whole Foods buffet (although kinda lame as WF buffets go). Was here for a training event and really appreciate the effort the staff puts forth to earn you as a

We have spent many nights in hotels over my 79 years and this one defines southern hospitality, from front desk to bartender to cleaning ladies. If they are all like this, courtyard is my new stop. bartender was a great mixologist, history, buff, and southern gentlemen. Front desk, people were courteous and helpful and friendly.

We had a one-night, non-refundable reservation at this location for this upcoming weekend. Due to the significant winter storm forecasted to impact North Carolina, we contacted Expedia requesting a simple date change to a different weekend for safety reasons. This request was denied by the hotel. When I called the hotel directly to speak with the manager on duty, Angela, the interaction was shockingly dismissive and lacked any empathy or concern for guest safety during a major weather event. She attempted to place blame on Expedia, despite the fact that Expedia was actively trying to assist us and would have refunded our stay or moved it to another weekend had the hotel approved the change. I expressed my disappointment with Angela that a reasonable accommodation could not be made, even u

Positive: "" Negative: I do not like that room service is not provided unless you request it. They did not share this info at check in. The lobby was full of athletes eating DoorDash. They seemed short staffed. Vehicle window broken on site by robber. Items stolen.

I absolutely love this Hotel. This time I went through Priceline. I picked the room I wanted, but when I got to the hotel the room was different than what I saw in Priceline’s website. The room I wanted had more room than what I usually get because we were going to be babysitting during our stay. Priceline could not do anything about. However the Manager Layla as a courtesy due to our situation accommodated us. Our interactions with the staff are always wonderful especially Joel and MK as they are always so professional. I will always book through the hotel directly Rooms are clean the staff wonderful the location is perfect