Courtyard by Marriott Charlotte Airport North

Just what we needed. Stranded travel plans. I did call ahead and secure a room, front desk was fantastic. Called back the next day to extend once we understood what we were flying (or not) into. Again, easy and so kind. Room was ready upon arrival, neat and comfortable. Bistro staff was incredible. We asked for dinner rec on day two, great suggestion. From end to end the entire experience was spot on, what an amazing staff.

I usually love Marriott Courtyards, but this stay was disappointing. Positives: price the location is convenient for airport access, and the shuttle service is helpful. However, the atmosphere and maintenance were lacking. The fire alarm was sounding, and staff didn’t know how to handle it. Fire safety doors were left wide open, which is a serious concern.||The room was poorly maintained—broken shower and AC, mold, mildew, hair, and a sticky remote. Carpets were dirty, and elevator buttons were broken. The café was closed in the evening due to staffing issues, with very limited food options available.||When I reported the issues, I was offered a room switch, but the new room hadn’t been cleaned yet, even at 5 PM. Multiple rooms had doors left ajar and appeared vacant. Overall, poor cleanli

Positive: location Negative: Worst room I've had in years. There was no dresser in the room just a bare wall where a dresser should have been. There wasn't even a clock radio! I was only going to be there about 8-9 hours or I would have refused to stay in that room

Absolutely wonderful hotel to stay. Very close to the airport with a free shuttle. Our room was extremely clean and had all of the amenities you come to expect. The bistro downstairs serves wonderful food if you should be hungry and not feeling up to going out to get anything. I would definitely stay there again.

Booked a room 24 hours in advance and drove 13 hours in order to catch a flight the following morning. We called earlier in the afternoon to advise we would be arriving later in the night due to a full day of driving and to please save our rooms. When we arrived I was told very matter of factly by the front desk person that the hotel was overbooked and the rooms we reserved were not available. I had booked two rooms, one for my wife and I and the second for another couple we were traveling with. No solutions or apologies offered. Ended up going to the airport to sleep on wooden benches. Highly disappointed and dissatisfied.