Courtyard by Marriott Charlotte Airport LoSo

FRIENDLY & CLEAN! A delayed flight pushed my arrival to Charlotte past 10:00 p.m. so this hotel made sense. Imagine my delight when I walked through the entrance and saw three reception stations with three staff members SMILING and upbeat, ready to assist! The check-in process was quick and painless then I received my key card for room 512. Again, imagine my delight when I go into the room, look around and she a VERY clean space, including the bathroom. Whatever they're doing there is working!

Check in was quick and simple and I got a top floor as requested without any problems. The staff was very friendly and welcoming! The room upon entry looked very neat and clean. However, I did find a couple of small things; cabinet door in front of mini frig was off it's hinge and there seemed to be what appeared like peanut skins on the floor near the couch. Other than that the room was wonderful. I also had a chance to meet one of the managers and he was super super nice! Over all, a great choice!

I slept here for one night and was pleasantly happy. The service was phenomenal, they allowed me to check in 3 hours early to rest from my red eye flight. The room was clean and the bathroom was renovated. The bed was comfortable. I’m not sure why people complain about the location when there was gated parking in the back. I will definitely be sleeping here again when I return to Charlotte. Thank you.

Our first flight was late, so we missed our connection. Got our new flight for the morning, got an Uber to the hotel. Quick check in, up to the room and got five hours of sleep in a very comfortable bed. We will remember this hotel next time we are in Charlotte.

For starters, our reservation was booked through Booking.com and when we went to check in, the lady charged us again for the room and then told us that we had to wait for a refund I believe about three days or something like that. For the inconvenience, she offered a $10 breakfast certificate but breakfast came with what we booked so then she offered a little gift certificates for the gift shop. Not long after we got there. I decided I was going to take a shower, but then I realize the water wasn’t getting hot so they allowed us to check in when they knew that there was no hot water because when we called the front desk they said that they were working on it, which is poor communication because why are you letting people check in if you know you don’t have hot water. This is Valentine’s Da