Comfort Suites Kingwood Houston North

Checked in late, after working and driving over 650miles. The young gal Gwen was pleasant and as thorough as she knew. Pretty sure she hasn't been working there long. Finally got settled about 3am. At 8am, maybe earlier, my room phone rings. Its the Manager ( looked middle eastern)-short black hair and glasses, PJ was the name on the card I grabbed. PR Skills Need Work. Starting with i appreciate if her intentions were focused on protecting me as a guest. She told me she couldn't accept my Montana "Driver License"; it doesn't match the card and it says Not For Federal Identification. My response was "are you serious rite now? I travel for a living and use this to check in at 97% of locations including hotels." She told me i needed to go to the front desk if i have another ID. But I thi

Everything was great until we checked out. There was a power outage. The front desk asked if we wanted lanterns and we declined as we were leaving. My card was charged an additional $30 for 3 lanterns they said we took. I finally spoke with the manager regarding the matter and she is refunding the money. They should have noted who they gave the lanterns to. Other than that it was a good experience.

Positive: "" Negative: Our room was a comfortable temperature but never got cold. Had the thermostat at 60 but it did not feel like 60 in the room.

First time staying at a Comfort Suites. A little disappointing. Purchased our room via another online site. They still asked us for a $100 deposit after we purchased our room. The free breakfast was lacking. The food pans were empty. Noone was working in the food area. The rooms were not special, and seemed simple.

This is an excellent location for the North Houston/Humble area. The entrance, breakfast, check-in, mini store area are modern, extremely clean, and organized. Our room had a king bed with a pullout sofa. Our group of three had plenty of room to spread out and enjoy our stay. The room has been well maintained and we found no cleaning issues at all. The bed was so comfy! We will stay here again!