Best Western Plus Houston Atascocita Inn & Suites

Clean, spacious rooms with comfortable beds. Quiet at night, and curtains work well to let you sleep in. Location is central and great once you get used to entering from eastbound 1960 and exiting via a nearby side street. Free breakfast was surprisingly good and plentiful. Especially liked the apple cinnamon waffles with apple cinnamon compote. Silly detail, but I really liked being able to walk down the hall of the second floor and down the interior staircase to the lobby/breakfast area. It kind of makes the hotel feel a bit more premium. It's also pet friendly with a reasonable pet fee compared to other hotels we looked at. With a multi day black Friday booking discount, the price couldn't be beaten, and the great quality of visit sold me on staying here every time I come to the Humble/

Hotel is clean, beds are comfortable. Our room was at the end of the hall by the back door, which each morning was slammed so hard it shook our room, one day beginning at 6 am, the next day at 4 am. After the first day, I went to the front desk to ask if a note could be put on the door saying 'please close door softly'. The woman at the desk was asleep, and only woke up when she dropped her phone. She did not offer me a different room, nor did she put up a note, so the door was slamming at 4am. We were put in an accessible room which is fine, but the shower leaked to the middle of the large bathroom, and sometimeseven all the way out toward the entry way of the room. To keep from slipping or standing in water, we had to keep towels on the floor. Housekeeping had not come by, so in the a

When traveling I always research potential hotels to find one that will work for me. The reviews for Best Western Plus Houston Atascocita Inn & Suites sounded overall positive so I decided to reserve a room with them for my local family visit. ||Problems started at check in when the King suite I had reserved was not available. I was instead given an accessible suite - sorry, but yuk.. I understand the hotel needs to offer these kind of rooms but this is not what I reserved. The room had an unpleasant smell and when I complained all they did was send in housekeeping to sprintz with air freshener (after that the room stunk even worse). And the bathroom shower did not drain properly so when either I or my husband showered the entire bathroom ended up flooded. ||The included breakfast added to

Positive: I really enjoyed my stay at this hotel. The bed was so extremely comfortable which is rare to find when traveling. Negative: The breakfast was not good, and the door to my room was messed up/ loose

Worst hotel experience ever. They claimed I hadn’t paid the whole amount just to realize they dropped the money. Had me stressed out all week trying to resolve the issue. I did pay an extra $50, just to make sure and asked to see the cameras which they never showed me. They didn’t give me the change back when I checked in, which I didn’t even realize untill they brought it up to me. After all the issues they apologized and offered me a room discount of $50 dollars. They gave me back the $50 extra dollars I had paid, and the $50 dollars change they owe me. When I checked out they only gave me the $100 dollar room deposit and never gave me the $50 dollar discount. They claimed they had given me the discount already completely dismissing the fact that they had to give my change back. Which I