Candlewood Suites Rogers/Bentonville by IHG

My personal experience at this hotel was astonishing. The General Manager ( John ) was so professional and friendly and extremely helpful. I had just had a devastating car accident where I had a femur, pelvic and acetabular fracture and he made sure I was as taken care of by means of him opening the door, to change my reservation so that I would have an accessible room to meet my specific needs at the time. The room was very clean and the kitchen was well equipped. I don’t see why any of the negative comments. The tv is rather small but he did tell me they were upgrading each room.

It was close to a lot of good restaurants etc, and the price was good. But it just needs a makeover. No towel racks in bathroom, just one hook, which fell off the wall if you touched it. Toilet needed a good scrubbing, and was really low to the ground. Housekeeping only comes if you ask them to, or once a week. Bathtub plug didn’t work.Furniture not comfortable to sit and relax. Kitchen area sufficient if you don’t plan to eat there much.

We stayed 5/2-5/4. Our check in was smooth. Katrina was professional, friendly and got us set up. She even got us the same suite as a prior stay. Our suite was peaceful, quiet and we very much enjoyed the entire weekend with our friends.....and our time alone. Bed was comfortable, Love the pillows and cozy comforter. Built in ice maker in fridge is a definite bonus. Didnt cook this stay, but it is nice to have the option to bring our own comfort foods. I really appreciate the included supplied Dove Products. Shower was hot, and great pressure. Just an overall enjoyable stay. Cannot wait to return. Thank you!!

Tried to get me to pay twice so had to show receipt. Plus the room had cockroaches!! Saw 3 while staying there. And the bed was uncomfortable and had several pieces of lint and other debris in it. The recliner was stained, the sink in the bathroom was cracked with stains on the back splash in the bathroom. The tub was stained and the bedding was also stained. Stayed in Room 163. Would not recommend staying here. Needs an update, everything was run down, stained and old feeling.

I am here now and very disappointed. I come to Rogers 2-3 times a month for work. I have been staying at the spark by Hilton. It doesn’t have any fancy amenities but it is always clean and it is just fine at a reasonable price .. I thought I would upgrade by staying at Candlewood suites and I was wrong. I got two rooms, and both are not clean. One has dirty towels and someone else’s clothes in the closet. The beds have imprints where someone has sat on them. The other room has toilet paper pieces on the floor and hair in the bathtub. There is water around the toilet and sink. I will not be staying here again. The dishes in the cabinet were dirty as well. The drawers and cabinets in kitchen are open. This is just the tip of the iceberg. Pictures are from 2 different rooms, so it wasn’t just