Candlewood Suites Lexington - Medical District by IHG

Room is ok and cozy but When I checked in I had to deal with Jennifer who’s have a very bad attitude and very rude . Besides that why so much noise in the middle of the night? Its incredibly noisy around 11pm til 3 or 4am. The room even shakes no matter what floor we're on, I have been here for 5 night already and not been able to sleep . As I’m typing this review it’s 3:06 am, somebody from next room it’s banging the walls and the banging is so strong that my bed gets push away from wall, head rest it’s about to fall off . This is nerve racking .

BED BUGS ! ||Do not stay here! It’s crawling with bugs. 2 weeks later and 3 trips to Dr office and they will not return my calls. From day one they made me wait 3 hours to talk to management . Now they are telling me there is nothing they can do but complain my room. Worst place I’ve ever stayed ! Still itching and bites have turned into cellitus . A complete disaster !!!

Positive: The space and room accommodations were better than expected. The employee who worked at the front desk was AWESOME! Hotel employee was very friendly and very helpful in every question and request I had, her friendly disposition went above and beyond! Negative: Not cleaning the room within 3 days of my stay or provinding fresh linen.

My son was in an accident and this hotel was near his hospital. The counter staff were kind, understanding and Soo helpful when I had to extend my stay. They accommodated my Mastiff puppy so well. I would recommend to anyone.

Traumatizing Experience - Profiling and Harassment ​I would give this hotel zero stars if I could. My experience here ended with the staff calling the police and an ambulance on me while I was simply sitting in the parking lot. ​I had been a guest at the hotel and went to the store. I returned and parked to wait for my girlfriend, who was still upstairs packing so we could check out. Instead of a staff member approaching me like a human being or checking their records to see I was a guest, they jumped straight to calling 911. ​To have the police and an ambulance pull up on you for waiting in a parking lot is blatant profiling and completely unacceptable. The staff is unprofessional, discriminatory, and created a dangerous situation out of thin air. ​Avoid this place at all costs, especial