Candlewood Suites Hartford Downtown by IHG

We will start with the fact that the room was cold, but we turned on the heater. The sink and toilet were not clean and someone had left pistachio shells visible in plain sight on the dusty floor by one of the beds. In addition, there was a long curly black hair on the hand towel. We left the shells and disinfected the bathroom. Twice, the ice maker in the refrigerator dumped out the new ice - think freight train rolling through your room. At 1:00 AM a large group of extremely inconsiderate people came in talking very loudly and including an actual scream, and proceeded to slam and bang around for around half an hour - think an entire crew of construction workers demolishing and replacing floor and wall tiles in the hallway outside of your apartment. Due to the nearly empty nature of

The good: for the price per night this is a pretty decent hotel to use if you're traveling for business. The parking is free, the rooms are pretty big. There's plenty of space fort luggage and clothing. There are enough outlets for all the devices. The Wi-Fi was pretty good . The not so good: the surrounding area isn't the best and kind of desolate (empty parking lots, highway and an old gas station), the room features (countertops, drawers, bathroom features) are dated but fully functional. The lobby and first floor are laid out to deter non-guests from trying to use amenities (it's all locked down and signs posted) and not exactly "welcoming." This kind of fits given the surrounding area though. Overall, it's a decent place to come back to every night if you're in the area for busines

We booked this hotel for a theatre run and to visit Mark Twain and Harriet Beecher Stowe Museums. FYI… The hotel is in an isolated location with no food options nearby. The major issue we experienced was that our initial room and room we were moved to smelled like raw sewage. When we arrived in our first room, we noticed an off odor like a stinky diaper but wasn’t sure why it smelled that way. We had been traveling over 7 hours and had an event to get to. On the way back we purchased some air freshener, sprayed the entire room and crashed. We woke early the next more to the awful smell of raw sewage. Called the front desk and requested a room transfer. We were told that we had to wait for the manager. After an hour of no communication, my husband went to the front desk to express how

Rooms and property are clean. Some of the front desk staff are fairly pleasant. No housekeeping until you've stayed seven days. Seems like a newer build. Comfortable beds. Very soft if that's your thing. Location works for my needs but don't expect to walk to restaurants and/or shopping from here. You'll definitely want a car.

Hotel was neat, clean and comfortable. Staff was friendly and helpful. Easy walk to peoples bank arena. Only issue was they didnt honor a promotional rate they gave me at booking. Prices on concert night higher than other weekends