Candlewood Suites Bessemer - Birmingham SW by IHG

This was our first adventure at a Candlewood Suites. We were soooo impressed. The rooms (especially the beds) are stellar, the cleanliness was exceptional, the parking was ample... all-in-all a great night's sleep.

From the moment we walked in we were greeted and welcomed! The entire staff was exceptional but Miss Mary stands out! She greeted us and spoke each day like she was our next door neighbor! Such a nice feeling when you travel for work 8 months out of the year! The manager (didn't get her name) was a true gem as well! We watched her work tirelessly to make things flow and interact with guests. This location is CLEAN and the entire staff is friendly and helpful! They also have several washers and dryers, which was a blessing! We had a kitchen so we didn't do much for breakfast except coffee but even with just that, the breakfast workers were also so friendly. If you want a quiet, in the corner place that feels like home.... STAY HERE!!! We hope we get to return on our way back thru. Blessin

Great hotel. I love the kitchen, the whole suite was very spacious. The pull out couch is unfortunately not very functional as a bed. We checked out the pool and it seemed pretty cold for an indoor pool so we never used it. The breakfast was nice Large gated parking lot. We loved the seating area with the gorgeous gas fireplace.

Have stayed there twice in the last month and both times there have been people running through the halls at night time being extremely loud running back and forth inside and outside until 3am, partying and blasting music outside until 3am. Looks like management isnt concerned with these activities ongoing all night until 3am. The hotel is super nice and I really like it but these kind of things going on without action from mangament will drive people away. Many of us were staying there for work and all of us have the same complaints in the morning forcing us to look elsewhere

Charged my card the full price of the room before check-in. Traveling for over 4hrs and still 3hrs away from the hotel. Called them and was put on hold 3 times, when asked why my card was charged they said it was their policy to charge a temporary hold. Other IHG hotels I've been to don't charge your card a temporary hold ($50-150) until you check-in, this was $220. Told them that I'm traveling on official business and I was going to use a different card at check-in. They said they would charge the new card and release the "temporary hold" in 3 to 5 days. Thanks but no thanks! I have been an IHG rewards member for over 10years and I won't be coming back to this location.