Best Western Plus Heritage Inn Ontario Rancho Cucamonga

We just flew in to Los Angeles today from Australia. We were exhausted. We hadn’t slept for 2 days. We checked in with a lovely gentleman named Alex. Check-in was prompt and friendly and we headed up to our room to sleep for a few hours to Climatize to the time zone difference. When we woke we realised that we had bags missing from our recent shop at Bass pro shop. I went to the lobby and there they were, Alex had watched them for us for hours!! Keeping them safe! Cannot praise Alex enough!! Nobody likes to lose hard earned money and our shopping trip was a splurge for us. Thank you again Alex 🙏 Our room (415) is clean, comfortable and I feel priced right! Our aircon doesn’t rattle and has a nice hum which I appreciate to block our other noises. The shower is amazing with great pressure wh

I had a great stay at this hotel. the rooms were clean and comfortable, the property was well maintained, and the staff were friendly and helpful throughout my visit. the breakfast was a nice bonus. I would definitely stay here again.

Positive: The location (close to the Superior Court), safe and clean, pleasant staff, and breakfast. I have stayed here about once every 6 weeks for the last 2 years. They are very consistent, and the building and rooms are well maintained. Negative: ""

This is our preferred hotel in the area. Good location with shopping and restaurants, and a short walk gets you to a walking path that connects local parks. The front desk and the staff are great. Very friendly and helpful. The big issue is the plumbing. Sinks and tubs don't drain, water won't shut off in the tub, and this last visit we couldn't get hot water in the shower. It's time to hire a good plumber.

This location is great, there’s plenty of food options around and stores to make sure you have everything you need (there’s a Target, Homegoods, Dollar Tree, FiveBelow, etc less than a mile from the hotel.) The staff was great, shout out to Daniel for being so accommodating and attentive. The first room assigned to us did smell like smoke, despite the room and facilities being non-smoking. Daniel was able to assign us a new room that met our needs. My wife and I stayed in the standard king size room on the top floor - clean, has all the toiletries needed. Bed was comfortable and sheets/towels were very clean. Housekeeping did a great job! Probably a hair upgrade/ replacement needed (it was broken on the side and about a decade old). I am knocking off a couple stars because of the smells