Best Western Mystic Hotel

Best Western Mystic Hotel- Nice hotel with a good location. Staff at the front desk were knowledgeable and kind. Hotel within walking of Olde Mystic Village and a few restaurants although when we were there in off season , the sidewalks were still covered with snow, even though it hadn’t snowed for 3 weeks making the walk a little treacherous. Parking lot also did not get fully plowed so it was definitely missing a few spots. Two floor hotel, Room was clean quiet, bed was comfortable. Free coffee, tea, hot chocolate in lobby which was replenished several times while we were there ( Staff kept good eye on) Free Breakfast everyday with large eating area. Eggs, sausages, 2 kinds of cereal, yogurt with sides, bread, muffins, bagels, cream cheese, PBJ. Outdoor pool ( summer) and workout room w

The accessible room was large and easy to walk around. It was very clean and the king sized bed was very comfortable. The heater made the room very warm and was easy to use. Our only issues were with the bathroom. Had we not bought a non slip tub mat, the tub was slippery. The included breakfast was adequate, although the breakfast area was very comfortable. I would definitely stay here again.

Positive: The best thing about the hotel was the staff - very helpful and accommodating, a pleasure to deal with. Negative: The air in the room was stale and wasn't able to open the window. Room walls are thin and sounds are easily heard.

In my opinion all the hotels in this class are similar in appearance. What sets one apart from the other is service and the BW Mystic gets 5 stars because of Jay. I called the night before with questions about my dog and early/late check in. He pleasantly answered all my questions and said he would be there to greet me on check in. I got there an hour early. I asked if he could put flowers that I purchased in my room for my girlfriend. I did not have a vase, he took the flowers, cut the stems and delivered them in a nice vase. Jay is why I would highly recommend this hotel and go back myself.

Excellent stay. Highly recommend. Staff was very friendly, housekeeping did a great job keeping the rooms cleaned. Very quiet and peaceful. I travel for a living so I'm constantly on the road if I'm ever in the area again I will definitely be staying here again. Had an issue with a room and staff took care of it promptly. Really enjoyed my stay here