Best Western Louisville South / Shepherdsville

My wife and I stayed there on the night of February 14 to February 15. Lets just say we didnt have the best experience. So we got this room on Valentines Day so we could have some privacy from the family. So we both take a shower and when my wife gets out we notice water was get under the flooring and would come out from under it once you stepped on it. So I take a shower and when I stepped out a piece of the flooring comes off and I had to catch my self so I didnt fall. When spoke with staff they could do nothing for us cause they was completely full so us switching rooms was not an option. The bathroom smelled like mold and wet dog from this point on, so we had to keep the door shut and use the restroom in the hallway very inconvenient. We are not happy at all called today to speak with

Great price with free breakfast was awesome. Will do this again. Signed up for rewards program thru app and was easy. Receptionist was professional and kind. Very helpful as well.

Just had a stay recently with my boyfriend and when I wasn't present at the hotel he had a uncomfortable situation with a hotel staff. He needed help with something in his room and she kept trying to stay in the room longer than needed and also mentioned when she gets off to him. My boyfriend is mentally disabled and this made him extremely uncomfortable. Everything else about the stay was good.

Positive: Staff…made it feel like home Negative: No

They seem to be doing some remodeling but the room was very clean, lobby and breakfast area was as well. The only issue was parking, some of the spots were blocked due to the remodeling. The hotel was fully booked which made parking a full size truck difficult