Best Western Crown Inn & Suites

I've been regularly staying at Best Western every weekend for 4 months straight and wouldn't choose anywhere else! Friendly staff, clean rooms, and gives off a very comfy homey vibe. 10/10

Extremely disappointed to find the hot tub is no longer in use, the service was awful! I have never met people who hate their job more than the ladies who were working the front desk during our stay! Arrive to no soap in the bathrooms and they make a huge deal about giving that to me, god forbid you have to ask for towels for the pool area, bad talking to someone on the phone about people coming into breakfast 15 minutes before closing time and the pool which hours are listed as 9am the door was still locked at 9:40am. When asked to unlock the pool area “I have been too busy.” Well I’m sorry but it’s your job! We had 3 rooms….and we will not be returning!!

Call before you reserve a stay! Long, overdue weekend getaway for local festivals & Bills Game! The Best Western was part of our treat to ourselves. Our room was spacious and clean. Just missing a couple wash cloths. The staff Is warm and accommodating. I wish I had written each by name to appreciate them individually. The Continental breakfast is a wide, hot variety with a waffle iron and batter for guests to use, very fun.... Nice warm start to the Bills Game. Great little city for our long weekend. A great price/value. We will absolutely stay again. I am giving 5 stars that the hotel well earns! Unfortunately there was a youth hockey team in our hall. Possibly all of the halls? The team and children were not unfortunate! The adults & parents were terribly rude. The young children...

There are over a dozen hotels off the Batavia NY exit. But if you want to stay at a hotel that truly makes you feel "at home", then Best Western is the one you'll want! I've stayed at ALL the hotels in the area and am only mad I tried Best Western last! Great food and even better customer service! 10/10 and already booked my next reservation!

Very nice place for the price point. My only complaint was 1 ply toilet paper which honestly....it's fine. Breakfast, smart TV, nice shower comfy bed with plenty of pillows. Did not get a chance to hop in the pool but it looked nice. Enjoined our stay for the evenin