Aloft Charlotte City Center

A nice Marriott property in downtown Charlotte very close to the AC Hotel. I needed a room overnight and this was the price leader. Despite the very reasonable price the room was really nice add functional, check in was a breeze thanks Mike) and Uber to the morning meeting was easy right out the front door. The place has a little bit more of a party vibe rather than a business Hotel but but that had nice energy and was not a distraction. I would have loved a little bit more detail about breakfast and how it worked when I checked in. Some folks had coupons I didn't. It's just not what I'm used to at most other Marriott properties.

As a meeting planner managing a program for 30+ attendees, I look for partners who deliver consistency, flexibility, and exceptional service, and Aloft Charlotte City Center exceeded expectations across every touchpoint. Cassidy, Jeanna, and the entire hotel team demonstrated outstanding professionalism, responsiveness, and attention to detail throughout the planning and execution process. From coordinating our welcome reception to supporting general sessions and breakout meetings, the staff ensured a seamless and well-orchestrated experience for our group. The catering offerings were excellent, featuring high-quality food and thoughtful presentation that enhanced attendee satisfaction. Additionally, the WXYZ Bar team provided phenomenal service and created an engaging environment that s

I stayed here for a concert in late May. Before I checked in, I provided the front desk staff member with the proper forms for a special rate I was promised. They took the forms and told me Thank you have a nice stay. When I went to check out the next day there was absolutely no discount applied. They told me to call a 1800 number to discuss this further. So, I went home and called the service number they gave me. That person told me to take it up with the hotel. So, after all the back and forth, 7 calls in total. ( Because the manager would not call back) I finally got a hold of someone and they were willing to give me $100 off both rooms I booked, which is peanuts but I accepted because I was tired of fighting. It's been months later and still no $100 credit. I called again to t

Positive: Its modern and kinda cool. Negative: I was on the 8th floor byt it sounded like I was sleeping in the middle of the intersection on the road. SO loud, all night. The hotel parking cost me $67 for 2 nights. When I checked in they did not tell me to valet park. I self parked and that cost $42

Maybe I'm getting old or just to pampered from other hotels. When I stepped off the elevator I walked out into a dark almost Gothic looking area with a front desk for customers and it just didn't feel right. At least I immediately figured out the source of the smell of marijuana in the elevator. I arrived a little early and asked if my room was available. One person said "no" while the other let her know that there were indeed 2 rooms available. I then had to listen to the back and forth between them. The whole time I'm hoping things get better than they look.... The hotel feels old, and needs a complete makeover if that is possible. Hands down the worst hotel I've been to in years. I actually felt sorry for the employees that seem to be stuck in a warped hotel purgatory dipped in deodori