AC Hotel Charlotte SouthPark

For me, it's the best hotel in the city. From the moment you walk in, you're greeted by an exquisite aroma, and the facilities are spotless. The staff is incredibly friendly; David at reception was very kind and professional, and what I enjoyed most was the breakfast—an impeccable buffet. The room was comfortable, and I truly slept well; the gym was very well-equipped. I would definitely return.

Good location, free parking and a comfortable bed. And It stops there. Had to agree to every other day housekeeping when I made the reservation through Marriott’s site. After second night, still no housekeeping and I stopped at the front desk to inquire and was told that our room “‘might” still get made up. I reminded the clerk that their promise was every other day and was told that many other guests requested housekeeping as well and the clerk said that they would reach out to the housekeeping manager to try to get our room serviced. So, what is supposed to be one of Marriott’s upscale brands seems to fall short on guest services. Topping that off, there are coffee makers in the rooms using a cheap no name brand of coffee. We tried one cup and it tasted very stale. The hotel does

Eva was incredible the moment I spoke with her on the phone to update the room booking, before ever arriving. She was kind, patient, and thoughtful. And once on-site she again helped me update my reservation when I need to make a last minute change.||This is a clean, beautiful hotel, filled with kind people... and walking distance to a wonderful shopping mall. Highly recommend!

Positive: The rooms were beautiful and modern. The bed was very comfortable. Negative: I thought that $19 for the breakfast buffet was very expensive for what was offered, especially when most hotels give free breakfast.

Very nice, new (seems like new), sparkling clean, very modern hotel in a nice upscale neighborhood. Friendly staff. Great bathroom and shower. Good size room. Bed a bit soft for my liking but I prefer real firm mattress. Lots of good food within walking distance. Fancy mall and other shopping within a couple blocks if you like that sort of stuff. Reasonable price too.