Wyndham Chicago O'Hare

As a flight crew that is based here, most of my time staying here when I have work the next day the staff are so friendly , welcoming, and thoughtful. The shuttle driver Martin is always so kind and welcoming also helpful with my luggage and delivers it inside so I can have a quick check-in process. Wyndham should give their employee raise but definitely tip your drivers they carry your heavy luggage’s and provide service to the people.

When I first walked in the hotel I was a little underwhelmed. When I was walking down the halls from the elevator I was getting more unimpressed. I heard noise from other rooms (and in fact you can see light from the hall a little around the door when in the room). To be fair this is a budget hotel and I shouldn’t compare it up against 5 star hotels. When I got in my room it was very quiet (I think just due to no neighbors) and the bed was comfortable and clean, and the PILLOWS were really quite GREAT. Real feather pillows. All smelled fresh. Nice large TV, not a smart TV, and my Fire Stick wouldn’t work because the WiFi wasn’t coming through in my room. But I’d rather have no WiFi and be ‘far away’ in a quiet part of the hotel. Another thing that was a nice touch is you get two REAL

Positive: location Negative: There were no luggage carts in the lobby when we arrived at 11:30 pm. The man picking us up from the airport acted inconvenienced instead of working in customer service. We had to load our own luggage into the bus including my husband's mobility scooter.

Very clean, well maintained, convenient to O’Hare, 2-5 minutes to Terminal 5. Convenient parking & the staff was extremely friendly. We travel through O’Hare 3-5 times per year. Definitely stay again! The shuttle driver Martin was superb & accommodating. He made sure everyone got to O’Hare ASAP. Definitely a great benefit to the hotel!

The employees we came across were very nice and helpful. We appreciated that. The shuttle drivers were also on time and very cordial and helpful. The bed was comfortable and the room looked clean. The carpet in the room, however, was just gross! It was sticky and obviously needed to be replaced some time ago. It was truly disgusting. You can do better, Wyndham.