Tru by Hilton St. Louis Downtown

One of the worst Hiltons I have ever stayed at. I am a loyal customer of Hilton. There was no parking, no valet (valet was "full"), no housekeeping and no complimentary water (as a diamond member you are supposed to get one). The front desk was unfriendly with very poor customer service. The area is terrible especially if you have to find street parking late at night. The entrance to the hotel is blocked due to construction. Room was not made, the bathroom was not clean. The front desk had a terrible attitude when I asked for towels as the housekeeping did not show up. Only one elevator working for the whole building, so leave your room early as you may wait for 5-10 min for the elevator to show up. By far the worst experience ever. Do not go here!

We have stayed here previously and the hotel was fine. However, this past weekend was a different experience - so much so that I feel the need to comment. When we arrived at our room, we found the hand soap dispenser was empty. A sticker on the mirror in the bathroom has instructions to call the front desk if you need anything. We called and told them we had an empty hand soap dispenser. The employee answered with, "okay." Apparently, "okay" does not mean we will rectify the situation. It means go away and we will ignore your problem, because nothing was done. After that we found a very sticky spot on the floor, my socks had stuff all over them from walking on the floor, and - worst of all - there will her human toe nails all over the floor. Ick! The next day, the manager listened to our

Positive: The room Negative: Front desk staff, very judgemental, rude, think they're better than others, lied about the deposit and after a month still haven't received the deposit.

To be clear the employees here are very helpful and otherwise I would have given more stars but I want to bring attention to this issue as I am not the only one who has complained and was not the only one trying to leave early this morning. Please please please update the website and signage to reflect limited hours. The website for this hotel does not specifically list any valet hour restrictions but notes that there are no self park options, valet only and an online search shows that this location is supposed to be 24/7. I specially asked the valet at night because I had to leave before 6am and she confirmed it is 24/7. I got down to the front desk at 5:45am because I have a 12 hour drive and need to be out by 6 and was told valet doesn't start until 7. The key is in a lock box, nobody

Front desk staff at might wasn't very nice or helpful. Tried getting valet parking before the closing time that was posted - and was told we're too late. When I pointed to their sign showing that we were there before the time the front desk person just shrugged her shoulders. The rooms are nice - beware that the beds have a plastic/rubber mattress pad around it, do plan on sweating. If you are Hilton reading this, please change over to bamboo mattress covers - they breathe. Good stay, but miserable parking.