TownePlace Suites by Marriott Fort Lauderdale Weston

I recently stayed at this Marriott property while my husband was undergoing a medical procedure at a nearby clinic, and I am truly grateful for our experience. We were able to use our rate, and because of the nature of his treatment, our stay ended up being longer than expected. Throughout it all, the staff went above and beyond for us.||Every time we needed anything, no matter how small, someone was there to assist with kindness and patience. Their professionalism, care, and willingness to accommodate us during a stressful time made a world of difference. The room was comfortable, the property was clean and welcoming, and we genuinely felt supported during our extended stay.||Thank you to the entire team for making a difficult period a little easier. We truly appreciate you.||We always ap

Reservation mishandled, overbooking issues, and day of changed room rates. I’ve stayed at hundreds of Marriott properties over the years, and this was by far the worst service experience I have ever experienced. In short, avoid this property. The problems began even before my arrival. The day prior, the Director of Sales, Nalini Dube, contacted me and asked me to cancel my reservation in exchange for 5k points because the hotel was oversold. I had booked two rooms 6 weeks in advance, so being asked to cancel rather than the hotel honoring the reservation was extremely frustrating and unprofessional. On the day of arrival, I arrived at 1 PM to check in and confirm both rooms in person. Kayra assured me that I still had both rooms and that I would receive a call once they were ready. That

Could not have asked for a better stay! Grateful to the front desk staff who were kind and accommodating with our tricky check in situation. The room was large and spotless ,and the bed very comfortable. The kitchen was super convenient and perfectly stocked. Daily breakfast was a nice spread and tasty. Also special thanks to the front desk staff who always had recommendations for nearby restaurants and things to do. Will definitely come back here when in South Florida.

I am giving this hotel a 5 star based on Jonathan’s AMAZING customer service. He went above and beyond to accommodate my family. He was mindful of our needs. With nearly 70 days of travel this year, this was truly THE BEST customer service experience I’ve had all year from a hotel team member. His attention to detail was truly admirable.

I stayed a week. The external property looked promising. When I entered the building, the woman at the front desk never looked up... Good thing I had a key from my partner who d arrived earlier. The area leading to the breakfast area consistently smelled like wet dogs or something so I never went to breakfast. The room smelled horrific... Dusty and like an electrical fire had occurred. The bathroom floor had a piece of plastic sticking up, apparently the top layer of a cheap tile peeling up...I tripped on it often. The other guests seemed like they were all sick, possibly patients receiving treatment at nearby Cleveland clinic . A few times late at night or early morning, I could hear other guests coughing uncontrollably or retching loudly ...Very disturbing because the only elevator is ve