Heron 2 - Vacation Village

I’ve stayed in a lot of vacation resorts over my lifetime because we have a timeshare, but this is probably the worst place I’ve traded into through Interval International. We were assigned to the building Heron II. Of note, the photos they have online must be of newer rooms, as 702B in Heron II looked nothing like this. We checked in late in the evening to find hair everywhere in the bathroom. Rust on the hardware and moldy caulking in the bathroom. When calling the front desk to let them know the room was filthy they said we would have to drive all the way back to the lobby when we had just unpacked the car. We opted to stay in the room we were assigned. Throughout the week there was no housekeeping which was fine, but when we needed new towels they wanted us to exchange the dirty ones

It wasn’t too bad, but it definitely wasn’t great. The bathroom didn’t have places to hang towels, and the towels themselves disintegrated onto you, leaving lint everywhere which wasn’t pleasant. The beds were far from comfortable. Shower was a small trickle, took 10 minutes to even rinse off. But on the plus side, the pool is very nice and warm.

It was a nice location and staff was friendly . The check in time was often late so please expect that the room might available after 4:30 pm or even later.

We had a two bedroom lockout which provided us all the space we needed. The air conditioner wasn't all that cool, but it was comfortable for us. The pool was very nice. We did come back to our place twice to find our door had been opened. I called the front desk to report it, even though nothing was missing. The one thing I didn't like is the amount of hold time you were placed on when you called the front desk. While we did enjoy our stay there, the place could use some upgrades.

The resort is located in Weston and is an excellent place to holiday. The staff and work crew, maids, male and female help were very helpful, pleasant to deal with. The reception was second to none. All of the people on site were there to help. The resort is located in a great area and folks were very amicable, as well as respectful. My wife had a health situation and we were treated extremely well. We would recommend this resort to anyone.