The Westin St. Louis

Positive: "" Negative: My friend is disabled and has handicap license plate and had to pay $50 for valet parking because there is absolutely no handicap parking in the area. When we spoke to the front desk about the concerns they were very rude and did nothing.

This was a beautiful hotel. Very clean. The staff was super helpful. Eltun, at the front desk, was very professional and courteous. He helped us check in fast and helped us find places to eat and things to see in St. Louis. It is employees like Eltun that make traveling a more enjoyable experience! I would definitely recommend this hotel!

All I can say is WOW. I travelled for a business trip as well as my birthday weekend. When I arrived, they upgraded my room (with a nice view), complimentary lounge access, and even complimentary breakfast. The service here was enough for me to book a future trip I'm taking later on this year at a Westin. I also love that you can message concierge and request room service via the Marriott app (super convenient). The only con of the weekend was that my server was pretty slow at the restaurant they have but my omelette was sooo tasty. Would book here again ⭐️

We were really excited to stay here at The Westin St. Louis. However the young man at check in Min Khant and the gentleman at breakfast was the only polite employees they have. Every time the heat kicked on in our room it smelt like sewage, the cabinet in the bathroom was broken, the body wash in the shower was empty, could not call guest relations from the room busy signal all night long. The night staff was RUDE, RUDE, RUDE!!! We were told at check in we had breakfast, the next morning the young man behind the counter was even more rude then the night staff over our breakfast voucher. the only thing that made it ok was the older gentleman in the restaurant for breakfast. He was everything the rest of the staff should have been. Paying what we paid for a room, not to mention a 20 oz bott

I do not think I will be staying at The Westin St. Louis again. And if you are a person of color, you should consider booking at another hotel. Last year, I made the same trip and my white boyfriend checked us in. We had a great experience with a smooth check-in, a confirmed room upgrade, and all of my benefits properly honored. This year, I checked in alone and the service felt weird and unwelcoming. I was asked to downgrade my executive suite room, wasn’t given the option to choose my welcome gift, was given an older room and was not reminded of my benefits. My room was in an older section of the building, harder to find, and had no internet and only one remote for two TVs. At the restaurant, during breakfast, I was told that they ran out of fruits, but 20min later the server had a plat