The Westin Long Beach

We had a fantastic experience at the Westin, I’ve stayed here numerous times before and it was always good! This time in particular we arrived quite early (10:30am) and they happily checked us in and even upgraded our room to a suite. Room and facilities are great, we then found later in the day a lovely welcome note with some treats left in our room. Location is great, pool is nice and the gym is very well equipped.

I had a great stay at westin. I was there for Thanksgiving weekend and I would like to thank our check in receptionist ms Kasia! She was fatastic, I loved her energy and made us feel welcomed. Also the beds are THE BEST!! After dancing and running around all night at the queen mary, to come back to these beds was a godsend. We will be coming again next year without a doubt!

Overall the room was comfortable and it had a small in cabinet refrigerator and a coffee maker. The room I was assigned had a musty smell throughout it which was unpleasant. The location is good and there are plenty of dining and retail shopping nearby. Inside the hotel there is a restaurant, bar, and coffee shop. The convention center is also within walking distance. The staff were friendly and helpful.

The stay at the Westin Long Beach was very pleasant. The staff were attentive and all services were utilized during the stay. Room Service quoted me 45 minutes for food delivery, but was received in 20 minutes at great quality. This was a wonderful surprise to our stay. During our stay, we have a couple of issues with our room. First bed sheets, mainly our fitted sheets. It felt as though the fitted sheet put on the bed was the wrong size as it consistently rolled up as we slept. We tried to adjust it ourselves since the hotel did not have staff coming in during the day to clean (due to COVID which is completely understandable). However, we could not get it to fit back on the bed. Second, the room itself has less than optimal air quality. It felt as though my throat was scratchy as I la

Absolutely phenomenal service from Kasha at the Westin Downtown Long Beach. Across multiple visits, Kasha consistently went above and beyond to make each stay seamless, comfortable, and genuinely welcoming. From anticipating needs to handling requests with ease and grace, the attention to detail and proactive approach made a noticeable difference every single time. What truly stood out was the consistency. Kasha treated each experience with the same level of care, professionalism, and warmth. It’s rare to encounter someone who elevates a hotel stay from “great” to truly memorable, but Kasha does exactly that. A huge asset to the Westin team and a big reason I’ll continue coming back.