The Springs Condos at Keystone Resort

Our family has visited the springs many times over the past few years and have loved our experience. We don't see a reason to stay anywhere else. We love the amenities including the heated pool, hot tubs, steam room, play room, etc. The renovated lobby is super inviting! Our kids love playing pool and foosball. The gym area could use a refresh but we get our workout on the slopes so we don't mind. It is a short walk to the gondola even when the construction was going on. It has recently wrapped up. We like choosing our units on Airbnb or vrbo so we know what we are getting. Not all units are updated or as nice.

We stayed here for a week and there were major maintenance issues. One of the elevators was out the entire week. We regularly had to wait 5-10 minutes for an elevator which is a real pain if you have a stroller or luggage or cannot take stairs. One of the hot tubs was out the whole week and the remaining hot tub was not even hot. The steam room broke while we were there. The location is theoretically nice but construction is blocking the path to the village so you have to walk over 5 minutes. It’s literally closer to walk if you park in the parking lot.

The room we stayed in was updated, clean, and comfortable. The location was perfect. They had two big hot tubs and a very cool pool with a slide. The steam room was also a bonus! Would stay here again.

Off to a terrible start at the Springs. The guest check in area gave us room keys. The springs does not use room keys so we couldn’t get into the building or our room. Had to call twice trying to get a code. Finally got in. Our two bedroom Condo was advertised with two twins in one room. We have a small queen in each room. They were not able to print our kids ski free passes. The room they gave us is directly next to a construction Site. Nothing but beeping for our first few hours here. Resort wouldn’t move us to a new room (entire village is a ghost town) . No towels at the pool. Worst snow in 50 years at Keystone currently (out of the resorts control obviously, but icing on the cake)

We have been here three years in a row and they're are always problems with the pool. Three years ago, my kids got a skin infection, last year they closed the pool because of cleanliness issues. This year, our kids reported a fuzzy algae-like substance all over the walls and it smelled like a lake. We reported the issue and they closed the pool to clean it the next day. This is really disgusting and The Springs really needs to get it together if they're going to have a pool. Without the pool, this place is average at best.