Keystone Lodge & Spa, A Vail Resorts Property

I'm beyond happy to give this resort a five-star rating. The staff was absolutely amazing-professional, kind and genuinely caring. They went above and beyond to help me and make sure everything was perfectly prepared before I asked the biggest question of my life to my future wife. Their attention to detail and support made the moment unforgettable. The room was spotless, very comfortable and the view from the balcony was absolutely beautiful. From start to finish the experience exceeded my expectations. I can't thank the staff enough for helping make such a special moment truly perfect. Highly recommend this resort.

Overall, this hotel was well maintained for an older building, and the room and bed were comfortable. However in our two-night stay, we were not expecting the following to ruin our wedding anniversary trip thinking we would have a similar experience to other 4-star hotels we have been to: 1. They refused to clean our room unless we paid an additional $20 just because we spent 2 nights there instead of 3. I guess cleanliness is only a priority if they can make money off of the guest. Mind you this is in addition to the resort fees, parking, & nightly rate we paid per day. 2. The indoor hot tub was closed on a Saturday for cleaning (Saturday is a peak day and not appropriate for this). We planned our day around heading to the hot tub and were only notified of the closure after we got to t

For the most part we enjoyed our trip. Stayed 4 nights and had an enjoyable experience the first couple nights when there was a low occupancy. Once it became busier the great service stoped. Definitely steer clear of the Big Horn Bistro. Worst food and service I’ve ever experienced. No wonder it was empty.

Positive: Spa area Negative: The restaurant had worse service ever experiences. A lot of amenities were not available.

We come here every year for 3 to 4 months. Every year they have a wonderful spot.Jacuzzi, hot tubs theme room weight room. Staff is super friendly. Very nice. Place is always clean. The maintenance crew are always amazing. The hot tubs go down and they seem to fix it just about instantaneously.