The Geneva Inn

We booked the room and arrived at 10:00 PM. The front desk clerk told us that my card wasn’t going through, even though everything had already been paid for. I offered to pay in cash, but was told that cash payments were not allowed. As a result, I had to cancel the reservation for an hour. The front desk clerk made no effort to help us or resolve the situation. The experience completely ruined my mood. I will not be coming back. This place is very poorly run.

Positive: Location Negative: I was given a first floor room with handicap accessibility. Request denied. Hotel was almost empty. Heat difficult to control and noisy.

Just got back from staying at the Geneva Inn and it was beyond wonderful. The staff was so friendly and the room with the lake view was just amazing. I was celebrating my birthday and it was so sweet to be greeted with a glass of champagne as well as a bottle waiting in our room I felt so special ❤️ Had dinner at the redone Oak and Oar restaurant and it did not disappoint. The food was delicious and affordable which we appreciated. Can’t wait to return hopefully in the spring. Was sad to leave but look so forward to another stay.

Loved our girls getaway at this beautiful boutique hotel! It was cold outside but the warmth inside was appreciated. I loved my room which was large in size and slept well. The restaurant had delicious food with wonderful views. Downtown Lake Geneva was minutes away with shopping and additional places to dine. We'll be back next year for sure!

Location was great. Atmosphere was very nice. Rooms....some still need updates like the TV. Value....everything pricey in Lake Geneva. Cleanliness, except for the balcony off our room, was good. Noise level....heating/cooling is VERY noisy and takes forever to cycle off and if you have the fan on, it makes a ticking noise. BUT, after calling front desk to see if we could turn the heating/cooling totally off so we didn't have to listen to it, they were able to control manually and shut off so we had a peaceful next night. Otherwise, you do hear some noise from other rooms, I guess, but not bad. Service was outstanding! Amenities....meh.