SureStay Plus by Best Western Edmond

Very nice place, and great stay. Reasonably priced, service was good. However slip resistant mat or tape is needed in the bath tub and I don't understand while staying there 2 nights the 2nd night was $8. more than the first night for the same room #117

The room was fine but the fact that they let people smoke weed in their rooms and the hallways is not good. My room stunk like weed because someone was smoking in a nearby room. I reported it to management but he did not care. Everytime I walked to and from my room I not only smelled it but started smelling like it. One man was smoking weed in the stairwell. Again employees did not care. Also someone covered the smoke alarm in our room with a plastic bag. Holes in the walls were patched by amateurs and left unfinished. Never stay here.

Positive: Location Negative: Was absolutely filthy…. Pillows smelled like they hadn’t been washed and when I picked one up - there was a cockroach. Phone in the room didn’t work and a leg was broken on one of the end tables. There was debris on the floor from previous occupants

It was ok . Front desk tried to put us in a second floor room with no elevator, my husband walks with a cane and can’t do stairs so that had to be changed. The front desk clerk seemed somewhat out of it, not sure if he was tired or what. Room seemed clean at first but there was milk and a protein drink in the fridge. The shower was ok but the rod isn’t high enough so the curtain pools in the tub and gets soaked . Toiletries include bar soap and shampoo , no conditioner. I looked at the pool and it seemed pretty yucky , didn’t attempt breakfast so can’t speak to that. If I were alone I would be concerned about security, the door did not have a deadbolt and the back door is left open for anyone to walk in instead of activated by room cards .

If I could give a zero star I would. When entering our room it smelt musty and as if somebody had smoked in our room. I gave the room a chance considering the a/c unit was not on. I hoped the smell would go away, but it didn’t. And You can’t take pictures of the smell unfortunately. The toilet had urine and hair on it from previous use. There was a press on nail on our floor. We left to go get dinner so I could figure out what to do. When I decided another room would not be acceptable considering the overall condition of the hotel I decided to go elsewhere and ask for a refund. I was told to call back the following morning because a manager was not in. I called in the morning, manager still not on site so I left a message for a return call. I called several hours later AGAIN. Left another