Sheraton Columbia Downtown Hotel

I absolutely love staying at the Sheraton Columbia Downtown Hotel. Every time I’m in Columbia, this is where I stay because the experience is consistently incredible. The level of customer service here is truly top tier. The valet team is always welcoming and professional, and the rooftop staff are fantastic, but what really makes this hotel special is the front desk team. Louis and Mykeshia (I apologize if I’m spelling her name wrong) are truly exceptional. They always remember me when I come in, greet me like family, and make sure I’m taken care of every single time. That kind of genuine hospitality is rare, and they make such a difference in the overall experience. Because of people like them, this hotel genuinely feels like home when I’m away. The entire staff goes above and beyond,

The location was awesome ….The ease of check in and out took my stay to a new level along with organized valet parking. The rooms were very clean. I loved the amenities and the communication of such. The only negative thing I could say was that the creaking of the floor when I walk around my room was a lil aggravating. Besides that I will definitely be back.

TV doesn’t work. Called down and no response at all. They said maintenance would come up. They never did. I asked for a new blow dryer this morning at 830 am, since the one here doesn’t work. I had to call them again at 230 pm because I still don’t have the replacement. Called again 3 times the second day. Never got another blow dryer. Never!! The pipes in the bathroom make so much noise and for a long time. Loud!!! When you shower, when you flush the toilet. Tiny room. Full body mirror where you can’t even get in from of it because of a table. So weird. Temp in the room set to 68 at night, we woke up at 1 am sweating. Kids running around at 130 am screaming in the halls. We had to call and report it. We know hotel can’t control kids but still. To their credit, someone came up and got

I had an amazing stay here. Every staff member was great and went above and beyond. The location is unbeatable, the property is very clean, great water pressure, comfy beds. What more could you ask for?

I enjoy staying this historic facility. It’s maintained well and their quaint rooms are well kept. However, sometimes a bit small. My room didn’t have a seating area. Lounge in 16th floor is always a pleasure to visit. Well stocked throughout the day. Valet service is timely and the team are friendly also.