Rochester Residence Inn

On 11/24/24, I called to book this hotel for December 22-January 2. I was told no reservations could be made and to call back December 18th. I asked how am I to book a trip for the holidays calling a couple days before travelling and I was told to call another hotel. I travel a lot and always stay at Residence Inns. Corporate will be made aware of this.

Great stay at Holliday Inn in Rochester.|Pleasant staff and all was clean and tidy in the grounds and hotel. Rooms were well presented and facilities easy to use.|Comfortable bed and the breakfast was tops.|Would recommend this place.

Room was dirty floors never sweeped uncleaned fridge no working heat or lights and let their trash housekeeping troll go through our personal belongs and steal all our food left only what she didn't want and lied to our face bout throwing it all out worst motel around town charges etc for his own pockets its 100 a night 500 a week he over charges people 120 a night and 550 a week DONT STAY HERE UNLESS YOU WANNA BE STOLEN FROM plus its always loud all the people are always outside talking loud, annoying kids playing at night when they should be asleep in the back yard always loud noises and banging slamming doors plain rude don't have no respect for others..that's a damn lie i have no pets nor did ANYONE EVER SAY someone complained about us...your a damn lair your place is a mess housekeepi

My daughter and I had an unfortunate overlap by a few months with end of lease and new house being ready so we spent that time RRI. Understanding what/where it is expectations were EXTREMELY low. Unfortunately not low enough. The dark green carpet in bedroom has a 30"by30" square cut out showing the subfloor numerous stains of varying sizes and stickiness. Cable splitters dangling in midair as well as coax run on top of carpet. It's 50/50 on whether or not you'll get hot water. NO deadbolt or even slide chain lock. Found numerous food items from last person/animals/ that resided there. The linoleum floors were mopped, scrubbed by hand and the residual dirt,grime laughed at me. Finally the toilet....... When flushed contents went down, however when bowl filled back up it wasn't with water i

I stayed there for a little over a year. Had to leave all my stuff behind when I left because that place is INFESTED with bed bugs. Thousands and thousands, we bought foggers and pesticides and anything we could find to try and keep my daughter from getting bit night after night. The owner doesn't care, all he cares about is how much money it would cost him and it's everyone's fault but his own. You have to pay a $50 "cable box deposit" before you move in and it is in all reality it is a security deposit. I left my cable box but they refuse to return the deposit because "I cost them too much money as it is" Michelle at the office does nothing but gossip, all I ever hear from the residents there is what new thing she had to say about myself or my room. She wonders why people like me don't