Residence Inn by Marriott Livermore

We had a great stay at the Residence Inn by Marriott Livermore. The room was clean and comfortable, but what impressed me most was the layout. It felt surprisingly spacious for how much was included, and everything was thoughtfully designed and functional. I especially want to recognize Stephanie on staff. She went above and beyond during our stay. It was clear she was extremely busy and handling a lot at once, yet she maintained a warm smile and a genuinely kind attitude the entire time. She helped me with small things like an extra room key and more towels, but never made it feel trivial or rushed. Employees like Stephanie truly elevate the experience. I will say it looked like the team may have been short-staffed, as she seemed to be juggling quite a bit, but she handled it with grace

Nice room, best choice for shopping trip.But still not receive $25 Amazon gift card included in accommodation package after checking out.

I went to stay for Black Friday weekend, Stephanie was rude to me before I could even pull in and check into my room. She told me we could not check in early even though my check in time was 9:15am, she had a condescending voice when talking to me, and when I got to the front to check in, she told the lady at the front desk to not let me check in right away. I understand that they were busy but I didn’t see the issue with checking in and waiting to be called when I room got available. She was being so rude and giving attitude to me for just answering her question when she asked me if I am a person who would be staying since they blocked off the entrance due to parking. I also think she’s a manger because of her name tag. Even walking back into the building, you’re supposed to say hi to all

Does not offer the GSA rate for livermore on concur. When the website thinks it is offering the GSA rate, it is set for the rate of San Jose. Could not find one date in which the government rate for livermore was offered even though this hotel is in livermore. Not one week out, not one month out, not 5 months out. I'd prefer to accrue bonvoy points instead of earning hilton points next door but for now I don't have a choice (I have to travel to livermore about 20 weeks a year and prefer to have a fridge). I'm posting the review to hopefully gain the attention of management and potentially make them aware that they have the wrong location rate set, if they didn't know. I'll gladly remove the review when contacted about the issue.

What impressed me most about the Residence Inn in Livermore was the incredible staff. From the front desk to every team member I met, everyone was so friendly and went out of their way to make me feel right at home. Their warm hospitality created such a comfortable, welcoming atmosphere throughout my stay. On top of that, the property itself is beautiful, spotless, and filled with great amenities that made the visit even more enjoyable. Everything was so well-maintained, and it’s clear the staff takes great pride in keeping the hotel in excellent condition. Overall, my experience here exceeded expectations from start to finish. I can’t wait to return, and I would highly recommend this hotel to anyone visiting Livermore!