Residence Inn by Marriott Florence

We stayed here for 2 nights during our visit to the Muscle Shoals area. The front desk agents we interacted with were all very friendly. The room itself was clean, with a split-bathroom making it easier for multiple people to get ready in the morning. The room was spacious and the bed was comfortable. The only odd item was that the room did not have a luggage rack in it. The breakfast each morning was outstanding with good options for Gluten Free eaters. There was also plenty of parking available.

This is a nice, inexpensive option for visiting the Shoals area. The service is efficient and the accommodations are comfortable. There is a small pool for warm weather and a fire pit for cold weather. Parking is ample and well lit. The hotel is situated close to Killen and downtown Florence and is near a number of eating establishments.

Positive: 24 he laundry room and prices were reasonable, rooms we comfy and roomy, breakfast was clean and neat, costumer service was extremely kind and helpful Negative: Parking was tight trailers were parked in 5 stalls but front desk accommodated me with a handy cap parking and addressed issues next day

Short hair gentleman at the front desk slightly stocky was absolutely fantastic the entire stay. Whether it was toilet paper for the room or some paper plates for our family eating pizza. Fantastic experience.

I had a reservation for 2/13. On 2/9 I received an email in all Japanese that I couldn't read. I clicked a link in the email thinking it might take me to a website or something and I got another email saying my reservation was cancelled but nonrefundable. I've called the hotel and keep getting put on hold and then disconnected after like five minutes. Id be happy with either a refund or simply the room I paid for now I have neither. I think I'll have to try a chargeback I don't know what else to do.