Residence Inn by Marriott Dover

I recently stayed at this Residence Inn location for the second time, and unfortunately, my experience was disappointing. During my most recent stay, the room had a strong old and moldy odor that made it feel unclean and uncomfortable. Additionally, the pool was unavailable during both of my stays, despite them being at different times. Amenities like the pool are part of the reason I choose this brand, so it was frustrating to encounter the same issue twice. I also noticed that the lobby did not offer the fresh baked cookies that are normally part of the welcoming experience, which was something I had genuinely looked forward to. I value the Marriott brand and have had positive experiences in the past, so I wanted to bring these concerns to your attention. My bathroom tile was also damage

Terrible Experience.Checked in 10/18 and stayed in room 202. The room reeked of cooked food when we checked in. No other rooms were available and desk person said someone on the 1st floor was probably cooking and the smell was coming in through the vents. How does that even happen? My wife and I had to go to Target and buy Fabreeze and air freshners. Kept the windows open all night and the room still smelled in the morning. Requested housekeeping when we were leaving at 9:00 AM the next day and was told the room wold be cleaned and they would have Maintenance check on the odor. Returned to the room at 4:00 PM and the room hadn't been cleaned. They finally cleaned the room, but when we came back we found a 2" long clump of long, curly black hair on the bedroom carpet, and neither of us has

The hotel was very clean and the rooms were a great size. Even the kitchenette areas were extremely well maintained and clean. The complimentary breakfast was fantastic with a lot of options including multiple hot meal options. The attendant at breakfast was quick and attentive to the requests and needs of the guests. He was very helpful and friendly. The pool area is large and very well maintained and clean. Will definitely stay here again and my kids loved their stay.

Overall the experience was great. There was one thing I didn't like. The staff monitoring the breakfast lounge Monday morning was abrupt and unprofessional. I heard complaining about guest and their expectations when then "already have a full kitchen in the room". She may want to consider keeping comments to a minimum or during staff meetings. She was rude to guest asking for plastic bowls and cream cheese and she hovered while guest made plates.

If you're planning your next trip and you're going to be in the Dover area this is where you want to be, location is perfectly located, the hotel was very clean and accommodating, and the staff is exceptional. I was there for a 3-day training and I dealt with Jen and Tayler and they were phenomenal. 10 out of 10 was not disappointed.