Residence Inn by Marriott Birmingham Hoover

From the moment we stepped into the lobby, our experience at The Residence Inn was nothing short of spectacular. This is a hotel that defines five-star luxury, seamlessly blending classic elegance with modern comfort. Our suite was immaculate, offering stunning city views and thoughtful amenities, from the plush bedding to the state-of-the-art climate control. The service, however, is what truly sets this hotel apart. My stay lasted almost a year, and the staff became close friends, consistently going above and beyond. Every staff member—from the concierge who secured impossible-to-get dinner reservations to the meticulous housekeeping team—greeted us with genuine warmth and impeccable professionalism. Dining was a culinary highlight, providing not only exquisite cuisine but also a magic

This was my second stay in August 2025, at the Residence Inn, Hoover during my home kitchen total renovation this Summer. Earlier, in March, I stayed at this hotel at the beginning of my renovation. |On my March arrival, I asked for assistance from a short, gentleman who told me promptly on requesting assistance with helping with the elevator and my dog and bags. "THIS IS NOT A FULL-SERVICE HOTEL. This indicated to me that he did not wish to assist me and was poor customer service.|The staff could have be more friendly; I felt somewhat isolated at night unless Chantel was working. The night check-in lady was very Icey. |During this second stay, due to the front desk being so slow to help me and acting resentful, unless Maria, or Chantel was there. I learned to stay away from the front des

I never write reviews, but this stay was such a pleasant surprise I wanted to share the experience with others. First, the hotel is in an excellent area with nearby safe, well-lit shopping and eating options. Second, every single staff member we interacted with was awesome: they seemed excited that we were there, were always eager to help, and genuinely seemed happy to be working. Third, the hotel itself is in great shape, is clean and well-lit with an open-air feel. We will definitely stay here the next time we are in the area! It gets 5/5 stars from us!

Everything was great except for the housekeeping service. It was supposed to be provided every other day, but they didn’t show up at all. I even had to take the trash out myself which is unexpected for a Marriott establishment. Kitchen cabinets were not as clean as expected.

Great experience! Hotel was clean and breakfast was much more than a Continental breakfast with multiple options. Only complaint was that we stayed for two nights and our room wasn't serviced. Maybe you have to request this? Otherwise, highly recommend!