Red Lion Inn & Suites Ontario

Shawn was the gentleman at check-in. He made the experience pleasant. Our room was clean and it smelled clean. Breakfast was a simple mix of of few different offerings. Well stocked and clean and just what we needed to hit the road. Pillows and bed was very comfortable.

We spent the weeked at the red lion most the staff were friendly all but one female who worked the night to morning shift. Are room wasnt that clean couldn't even take a bath I was grossed out with the tub. Shawn the afternoon guy was cool and pretty chill and extremely helpful with a smile on his face. He is the one who truly made our stay better.

Positive: Location. Ice machine. Negative: Bed messy. No hand soap in room or office. Trash on floor and counter. Cobwebs. No cream or sugar for coffee in room. No elevator and clerk put me on second floor at opposite end of hotel—I have been in PT for my foot for months.

The staff here were all very pleasant and friendly. The beds are soft and comfortable, and the rooms are minimal, making for a good stop on the way to somewhere. The only drawback is that there are some noisy businesses behind the hotel that like to work at night.

I am blown away by how excellent the service is at Red Lion. I stayed at multiple hotels in a recent road trip including Hilton, Best Western, Days Inn, etc (all which cost $20-30 more a night). Only Red Lion seems to realize how important guest experience is. You feel like a valued important guest instead of a product unit/sales# being pushed through. My family will always remember the small moments together, and that includes how we are treated with kindness and courtesy and like real humans... Truly it is people who make a difference and make vacations/trips memorable. The other guests at the hotel were lovely people as well, and very kid friendly. I will happily stay with Red Lion in the future over other hotels as the value cannot be beat!