Holiday Inn Express & Suites Ontario by IHG

We love this hotel. Always clean and accommodating. The staff was so friendly and helpful. Some hotels don't treat us very well because we have a small dog. The front desk was so great at check-in and explained everything. The front desk agent, Tabitha was nice enough to watch our dog for a moment while we got situated for breakfast. We have stayed here many times and will always stay here when we come to town. Room was great, the breakfast was amazing with many fresh options and they kept it stocked and clean. Thank you staff.

So clean! Comfy , and fabulous breakfast. |Wonderful!! Had everything I needed!! Trash liners, dove shampoo and products for shower use. Clean floors and bed. Amazing breakfast with so many options!

Needs improvement The water pressure in 411 is extraordinarily high. The water diverter can't handle it and sprays water when shower is on. High pressure causes shower not to drain, which accumulates soapy water that can lead to slips/falls and people with law degrees getting some of the money that the hotel has tried hard to earn. HVAC unit sounds like it is being run by a herd of crickets. Really. I slept great despite the loud noise because of earplugs. Bed & pillows comfortable. Bathroom clean. Room tidy. Housekeeping over-enthusiastic with its remarkably loud and persistent door banging at 9:03. Give this place your business.

Cindy is one of the sweetest people I have met in 30 years of travel. We were treated with kindness, interest in our family and true friendship during our many stays over the past few years. Minerva is also an angel who runs the breakfast area. She keeps the food area clean and tidy and the breakfast is hot and fresh. Nice work my friends, have a wonderful day as you have always made mine even better!

The room I had was great, roomy, great amenities and quiet. The staff was friendly and amazing. The breakfast was so good with lots of options. The location is a little interesting to get in and out of, but not terrible.