Quality Inn & Suites Ft. Jackson Maingate

I’ve always chosen Quality Inn for its consistency and comfort, but unfortunately, this is the second time I’ve had to leave a negative review. I was very disappointed in this stay. To start on a positive note, check-in was smooth and the front desk clerk was friendly, helpful, and genuinely made me smile. Sadly, that was the only bright spot in the experience. The issues began almost immediately. The stone stairs leading up to my room (Room 211) were in poor condition — one was broken and felt unstable. I lost my balance and hit my shin on the metal step above, leaving a bruise and cut. While I’ll chalk that up to clumsiness, the condition of those stairs is clearly unsafe. When I got to the room, I noticed the safety lock on the door was broken and literally held together with duct ta

I always choose this Quality Inn location because it consistently offers clean, comfortable rooms and exceptionally friendly service from the front desk, housekeeping, and grounds staff. The breakfast is always hot and delicious. During my last stay, I accidentally left my medication in the room’s refrigerator, and the staff went above and beyond by safely storing it at the front desk until I could return. Their care and compassion truly make this location stand out! ♥️

It was ok, mostly clean, huge smell of pot on the property. The sweet lady managing the breakfast did a great job. The front desk girl at check in was personable

We arrived at 2:10 pm. Instead of being greeted by the lady at the front desk she looked at us and said she couldn't check us in till 3:00. Not a big deal but her not greeting us was. We left and returned at 3 :15 only to be told our room was not ready. We got our room around 3:45. The bathroom was dirty and there was a big hole in the wall. Rest of the room was relatively clean. Hair dryer in bathroom hanging off the wall. Floor of bathtub grungy. Hallways very noisy. We will not be returning!

My family and I recently stayed at Quality Inn & Suites Ft. Jackson Maingate, and overall, we had a wonderful experience. Traveling with a group of 10 can be stressful, but this hotel made things much smoother for us. The location was very convenient — close to restaurants, gas stations, and stores — which made it easy to grab food, fuel up, and get back on the road. The biggest highlight of our stay was the excellent service at the front desk. Shamika was absolutely amazing! From the moment we checked in, she greeted us with a warm smile and went out of her way to make us feel comfortable. She was incredibly helpful in making sure our large group was taken care of, especially when it came to breakfast before our road trip. Coordinating for a family of 10 isn’t easy, but Shamika handled i