Oakland Airport Arena Hotel

I think the CEO should pay a visit and experience some embarrassment viewing this place. The main problem by far is that right in the street in front of the hotel, there is a homeless encampment comprising half a dozen knackered RVs, broken cars, old sofas and such. I don’t see any drunks or ***** but there is noise and huge mess and it is not safe to walk out at night (as advised by the desk staff). That aside, the hotel is quite shabby and run-down. The hall carpet needs replacing, and to be honest, the whole place needs a renovation. Several of the laundry machines were broken. The hot tub of the pool is out of use. The water fountain also out of use. The breakfast is OK for a budget US hotel but it produces an ungodly amount of single-use plastic waste. The pantry has barely anything i

Only a handful of staff is polite, friendly, and professional. The rest are rude and dismissive. Pictures posted are absolutely not recent. The pool is filthy, hot tub is drained and gross, back security door is broken, the washing machines and dryers don't work yet no laundry service is provided as it states when booking,elevator smells of urine more often then not, and businesses center they claim to have consists of providing an email to have documents printed if needed. During our stay, a car was stolen from the parking lot (mind you, there's always a security guard at the entrance) as well as a guest room being robbed.

I had to change rooms because the locks and keys were not responsive. There is no breakfast!!! Elevator needs to be updated. Maintenance not available after a certain time. Front desk at night are nice and approachable.

The hotel is in a very sketchy area. They don’t allow cars coming in and homeless are camping in the front. Old rooms with a weird smell.

Location is not pleasant!Homeless around the hotel!