Kissel Uptown Oakland - The Unbound Collection by Hyatt

Came to Oakland for a work trip. Needed to attend an all day meeting at a WeWork 2 blocks away. The hotel lobby is well designed with fun/eclectic decor. The rooms were a good size, clean/modern decor and the huge walk-in shower which was my favorite. All of the staff were so warm, welcoming and friendly from the valet to front desk to housekeeping. There were also lots of cafes, restaurants and even a Whole Foods within walking distance. Would definitely stay again!

My recent stay at this property left me questioning not only its pricing strategy but also its understanding of what constitutes genuine hospitality. For a hotel positioned in such an unremarkable location, the nightly rate—paired with an almost $100 “destination fee”—felt less like an amenity bundle and more like a creative revenue extraction tactic.||||The so‑called amenities included in this fee are, frankly, a masterclass in smoke and mirrors. A one‑time $7 snack credit at a lobby stand where a single Gatorade and water cost $8 is hardly a perk; it’s comedic relief. The $10 daily credit at Otto could have been a redeeming touch, but only if the staff consistently applied it—which they did not. Even after providing my room number and confirming I was a guest, I still had to remind them

clean and big room.

This was one of the best hotel experiences I've ever had. I would struggle to find a flaw in my stay. My favorite part was the motion activated lights under the bed so you could get up in the night without stubbing a toe. Genius! Everything was beautiful and well appointed. My room overlooked Broadway and there was a loud bar with its doors opens across the street for part of Friday night, but that's why I always bring earplugs to hotels. Otherwise it was extremely quiet. (That bar looked really fun and I wish I had time to go over there). I did grab a quick drink at the hotel bar and it was delicious. Valet parking was expensive but that's just the bay area. It was worth it to me to know my car was safe for the 48 hours it was there.

We were so happy with our stay! The service was absolutely wonderful, and the breakfast was amazing. Emily C was incredibly sweet and treated us like a king and queen. We were rushing that morning, but she remained patient, kind, and attentive. She brought our breakfast and coffee with a warm smile and such a respectful manner — it truly made our morning special. When we checked out, we met Aaron — wow, just wow! What a gentleman. He listened carefully to our concerns and went above and beyond to accommodate us. The way he treated us was so professional and respectful that we honestly thought he was a manager. Because of the outstanding service we received, we will definitely be coming back to this hotel! Frehiwot Yeshitla