My Place Hotel-West Valley City, UT

Positive: The hotel was in a good location for my travel. Negative: Experience was awful & not a 3-star. Staff was very unprofessional. Room was beside the lobby & was incredibly loud. Requested a different location, but she said she wasn't allowed. Room was old, dirty & uncomfortable. Did not request an accessible room

The hotel itself is nice, but their refusal to give more towels to accommodate us is frustrating. Should’ve just brought our own. Maintenance left and so did housekeeping, they didn’t clean our room, and also refused to give us more towels. Toilet clogged and is disgusting and they have one person here to run the whole hotel, no maintenance, no housekeeping. Just reception. I’d give a better review if it wasn’t for this. Guess I’ll be holding it in until housekeeping actually comes and cleans our room hopefully tomorrow or I guess I’ll be finding a bathroom elsewhere outside of my hotel.

I have stayed at various My Place Hotels across the West and I am a loyal member (though I am still unsure of the benefits). During check-in, I was surprised to be informed about the $35 pet fee and a $100 deposit. I asked the receptionist about the purpose of these fees, and she explained that they are for incidental expenses. When I inquired whether this was for their restaurant, she clarified that it was to cover the cost in case guests take towels or other items.||||It is uncommon for a reputable hotel to request a deposit for theft prevention. One of the primary reasons why I always chose My Place Hotels when traveling was due to their pet-friendly policy. However, a $35 pet fee seems excessive, and as a result, we will be looking for alternative accommodations in the future.||||The s

Came in here expecting it to have a truck parking available as google maps showed. Unfortunately that is not the case!!. Google satellite is not updated and there are multiple new buildings around this place that makes it extremely difficult for truck drivers to get in and out. If you are a truck driver avoid this place unless it’s an emergency. There’s a smaller parking space on the side but it’s though to back in there and the street has a light pole right where you turn into parking lot. Other than that service seems pretty good.

It won’t let me share the full details of my awful experience here so far, but long story short our microwave almost caught on fire and we had to fix the issue by being the microwave to the front desk and put in a microwave from another room ourselves because they didn’t know how to. Later we lose complete power to our room, staff come and flips the fuse back and says if it happens again “we can just open the panel ourselves and fix it”. Ma’am?? I as a guest, should NEVER have to touch the fuse panel or swap out an appliance. Ever. She then gives me attitude because I’m upset we’re having electrical issues in our room, and am demanding compensation. Apparently can’t give us a new room or discount either. Staff needs significant more training on how to handle issues. I’ll gladly update this