Crystal Inn Hotel & Suites - West Valley City

Customer service was terrible. We stayed there Feb 23 -27 2026. Due to a medical confirm, I asked for 2 extra pillows. Every night they made up an excuse that there was not ONE extra pillow to be spared in the whole hotel. They claimed it was full or 90% full and couldn’t spare ONE extra pillow. Even in an unrented room, which I asked. They seemed like this was fun to them at the front desk to refuse this. Then the fourth day they even refused to clean the room. I want a full refund for crappy service all around.

Really nice hotel, super clean, not expensive and breakfast is included. Breakfast in the weekend was excellent, the one of the week a tiny less but still pretty good. I would recommend this place, nice view on the mountains aswell

Super clean rooms as well as property. The rooms were very large, only down was no safe in rooms and you can really hear the hallway noise. Great large selection breakfast. Very nice cleaning and breakfast staff. The front desk staff was ok, not too friendly. Night desk clerks were funny though. Would stay again as location was great for our events and prices well. Wish the rooms had safes and included lotion with the toiletries.

Good hotel. Safe and quiet. |Rooms need updating, but are clean and cared for. Beds are comfortable but firm.|Breakfast is so-so. Good selection but could use fresh fruit. Stayed for 5 night.|Plenty of parking and felt secure. |Did not use pool/hot tub but looked clean.

What a wonderful hidden gem; elevator was out and Front Desk was so accommodating and was willing to change our room. We stayed with 2nd floor and elevator was fixed within an hour. Room was huge, clean and comfortable. Breakfast was delicious, fresh fruit that had to be picked that morning. Staff was just wonderful