Holiday Inn Express & Suites Salt Lake City West Valley by IHG

We live locally (about 40 minutes away). My son had a day off school so we decided to go on a staycation. We have seen the hotel with a waterslide from the freeway for years and were interested in staying here. Overall we had a good time. Pros: the staff was very friendly and professional. The breakfast was tasty and had a great variety of choices. The rooms were clean and the beds were comfortable. The pool was the highlight. It was quite large and lots of fun for the kids. Cons: the insulation is poor. We could hear every step from above and our neighbors TV. The big waterslide (the reason we booked this hotel) is only open on the weekends. Since we were there on a weekday, so we didn’t get to use it. But, overall we had a nice stay.

I am writing to express my concern about the conduct of the front desk staff during my stay during my visit it appeared that one if not two of the front desk employees was under the influence/smelled like marijuana . ||This made me feel uncomfortable and raised serious concerns about the safety and professionalism of the hotel’s operations. Such conduct is unacceptable and does not reflect the level of service expected.||I’ll no longer stay at your hotel

We had a great stay at Holiday inn express. The pool was nice but the chlorine was strong. We used the workout room and it was nice. Beds were comfortable but one was harder than the other. We could hear the airplane’s landing at the airport but i just turned on the fan to drown out the noise. Breakfast was great-prob one of my favorite hotel breakfasts. Overall we had a great time and I would recommend it!

This is the worst Holiday Inn I’ve ever stayed in, no question. The room had a strong musty/moldy smell, the mini fridge was leaking water all over the tile entryway, the filthy peel-and-stick carpet tiles were pulling up. The entire room/bathroom was dingy and disgusting. And my god the mold smell! I could have booked a nicer airbnb for $100 cheaper, but we thought the kids would enjoy the Grins and Fins pool area. The water was freezing. It’s described as a “splash pad,” but the shallow end is a foot deep and too much for a 2 year old. There are no age/size rules for the various pool areas so there were big kids knocking the littles over. So we paid extra money for an amenity that we couldn’t even enjoy. I complained to the front desk both nights about how dirty our room was (housekeepin

We booked a room here specifically for the pool and the waterslide. If you have kids, they must be 48 inches tall to ride the waterslide. They have an attendant actively checking rider height. Other reviews made it sound like no one was really checking the kid's height but that wasn't the case for our stay. I felt bad because my son is just shy of the height requirement so he was bummed he couldn't do the waterslide. The pool area for kids is great though although if there are bigger kids, I'd highly suggest watching your littles so they don't get run over by older kids. Hot tub was nice as well and allowed my husband and I to sit and soak while we had a view of the kids play area and smaller slide. Breakfast was good with plenty of options for picky eaters. Staff was friendly from checkin