Masters Inn Augusta Washington Rd, I-20

So I made a reservation. I canceled the reservation a week ahead. I was told I had to do it through the facility. The facility told me I had to go to the online booking which was booking.com the facility wouldn't even respond after numerous emails and phone calls. Booking.com was about as much help. I will never use booking.com nor would I ever recommend doing business with this hotel..... They just flat out stole my money

This place is filthy infested with cockroaches, this place should be a public health hazard, me and my nephew booked this hotel and upon arrival, the front desk clerk attempted to make us pay an extra $157 on the room we’ve already paid for, then as we refused he pretends as if he was just confused, we then proceed to the room, upon entering there’s a foul stench of musty sweat, but we were tired from the drive so we thought ok maybe we can just rest for the day and deal with the rest tomorrow, sadly that’s not the case, the smell continues to grow worst as the time goes on, it had finally reached unbearable points so I has to go and requests the front desk to switch rooms for us, he had showed us other rooms, one was smelling worst than the previous, finally we found a room that smelled t

As far as the room goes, it was what we expected. I did find 2 dead cockroaches upon inspecting the room when we first entered. And 2 empty packs of cigarettes behind the couch. So... Tells you how clean it is. AC unit worked fine.||The sheets were clean and the bed mattress was not bad at all. Good cheap vending machines too. Uber is great. We loved having Uber drivers and the freedom that signifies. ||The problem I had was with the front desk manager and the level of customer service. When I called ahead to the hotel in the months leading to the tournament, I was told the pool functioned, that we could leave our bags in the office while we went to the tournament, and that we would have a 2nd floor room. None of these things were reality. The pool is boarded up, and we were told they need

these guys are cheating. I rented a room for which they received money through booking, but when I came to settle in they said that my rent was canceled and the money was not returned to me. the booking support team tried to establish contact with them, but they do not respond to calls or e-mails. I DO NOT RECOMMEND GOING THERE. SCAMMERS

No way to be nice on this. THIS PLACE SUCKS! I came down for a biking event and decided last minute I would not camp. BIG MISTAKE! Literally the nastiest place I've ever stayed. I'm upset I can't give less than one star. ||||- Room smelled like a dirty cig or bowl||- lighting was terrible. One LED light on the ceiling, not centered. Soul sucking...||- No peep hole in door..... Very sketchy area||- Bed cover, both beds, had burn holes in them. ||- TV remote didn't work... no buttons on tv. ||- Bathroom was NASTY - hair on the floor and dirty. Hole in the wall!||- Decor TERRIBLE, One bedside light didn't work. ||- Beside lights - Installed at different heights... WTF?||- They crammed some odd media center in the room?||- walls ugly, cracked, old light fixture in celing with just a hole. ||-