Hyatt Regency Louisville

Positive: This was my second time staying at this hotel for a conference at the KICC. The location can't be beat for proximity to that and restaurants. The staff was amazing! They were incredibly accommodating when we had requests. We had no issues at all. Negative: ""

Dear Hyatt Hotels Corporation Team, I wanted to share some feedback regarding my recent stay. First, check-in was quick and seamless, which I truly appreciated. The young lady at the front desk — I believe her name was Ari (I apologize if I’m mistaken) — was very sweet, polite, and welcoming. She made a great first impression and provided excellent customer service. However, later during our stay, I received a call from the front desk stating that the guests next door had complained that I was too loud while on a FaceTime call. I understand the importance of maintaining a peaceful environment for all guests, but I was simply having a normal phone conversation inside my hotel room during reasonable hours. Being contacted about it felt unnecessary and somewhat frustrating, as hotels natur

Most of the staff is friendly. Check-in was easy. Was upgraded as a globalist to a VIP suite which was very nice of them. Parking was a bit confusing since they have a check in check out once option per day ($12/night) vs unlimited with your key card ($30/night). I wasn’t able to use my breakfast credit due to time constraints so they were nice enough to give me a to go package. However, one yogurt pack was about to explode and expired 8 months ago. They gave me food that the were going to toss out anyway. I requested a quiet room yet they put me between 2 neighbors (roudy young adults) who smoked marijuana, which the smell seeped into my room. They played loud music til 2 am. Brought it up to the night staff, but nothing happened to fix it. They made you feel like you’re inconveniencing t

We had a great experience!!!!! From Monique at the front counter… who was amazing!!! we were a part of a very large group and had multiple rooms. And Monique was fabulous helping us get checked in! So very kind and thoughtful of every detail of our check-in. Also, as soon as we stepped into the hotel, we were greeted by Terry as he was making his security rounds. He is a great ambassador for the Hyatt! Every time we saw him, he was checking in with us and warmly greeting us with a big smile. It made staying in a hotel, seem like it was home! He really had an impact on our team by the way that he served others joyfully with a great attitude and was very self sacrificing. By being friendly with everyone he was getting to know folks and keeping everyone safe. We were there for a very large

This is a top notch Hyatt Regency with excellent customer service and accommodations. Rooms are clean, updated, and spacious. Location is perfect for any downtown activities. The restaurant was amazing and the on-site Starbucks adds that touch of early morning convenience that really helps to set this hotel apart.