Hyatt Place Lakeland Center

My husband and I stayed at the Hyatt while exhibiting at a convention at the RP Funding center. Positives: friendly, helpful staff; spacious living space in room; plenty of storage. Neutral: beds are okay but nothing to rave about; breakfast is fine and about what you would expect (although we appreciated the actual dishware). Negatives: extremely rusted towel rack in the shower; loose grout hanging down over the tub; poor use of space in the room (living room was unnecessarily large, while the bathroom was tiny). Bottom line: we received a special rate because of the conference, but if the hotel nextdoor (Springhill Suites) matched that rate, I would give that a try instead.

Absolutely gross. The sheets weren't clean, the bathroom was dirty, just overall terrible. I waited absolutely forever for my room. Nothing was done to compensate that. Didn't offer a later checkout or anything. They said that this is how it is every weekend, but maybe plan for that? Parking was also a mess, it was just an overall bad experience. I have stayed in a large amount of hotels, and I would say this is top 3 worst.

This place is unmatched, and the best hotel in town by far. The standards for cleanliness, customer service, and hospitality were as good as it gets! I will only stay with Hyatt from now on. Every request was filled in a timely manner and the communication made all the difference. The staff's customer service from the front desk - to the breakfast attendant - to the housekeeping and managers. They all exceed every expectation and I will be recommending this hotel to everyone I know. Not to mention the buffet style, hot breakfast was the perfect luxurious touch. Thank you so much for an unforgettable experience - Looking forward to my next stay!

Rooms are spacious but the decor is a bit dated and lower end than the Hyatt we stayed at in Miami Coral Gables. There is a train track near this hotel and trains can sometimes be pretty loud in the middle of the night depending on what side of the hotel you’re on. Downtown Lakeland is pretty nice, but it’s not as walkable a town as I thought it would be. We took our car pretty much everywhere. Staff was very friendly and service was great.

Positive: Room and staff were very helpful Negative: Location was not close to riverside and the breakfast was not appetizing at all