Hotel Saranac, Curio Collection by Hilton

Stayed in a suite in other building. Rooms sucked, amenities were excellent. Negatives first- The beds were awful, and the walls were very thin(could hear whole conversations in next room), over unclean rooms. The worse part was thr bathroom, it was gross. Scale,mold, etc all over. The sink was gross but the shower was awful. Design with 1/3 glass wall was ridiculous, flooded room with every shower. Positives- staff was great, check in was easy. Downstairs restaurant was good, but limited times because of short staff. Gym has solid choice of equipment. The spa experience was amazing. Complimentary steam room and shower in the locker room, massage therapist was strong and proficient.

Can't miss the big sign from the road Hotel Saranac. Easy to locate, there is an underground garage, which was appreciated on a snowy night. Staff is friendly and attentive. The rooms are nice, comfortable and quite. The one downside is there is limited space in the bathroom clothing. ||The Campfire restaurant is excellent, I enjoyed both breakfast and dinner. I suggest making reservations if the area is busy.||Within walking distance is a Grand Union supermarket, Walgreens, churches, shops and parks. Good location.||The drive to Lake Placid is about 15-20 minutes, which is an easy drive.

Positive: The great hall is gorgeous, and the vintage touches in the rooms - the doors, bathroom floor - were lovely. Staff was friendly and efficient. Negative: No.

I really did not want to give a low review. The restaurant is fantastic, bar is great but be advised they do not serve any food at the bar in case that matters to you. Rooms are clean, comfortable, and spacious. If you have the need, please be aware mobility issues will be difficult to accommodate. Due to the ball room being closed for an event, you would need to navigate stairs to get to an elevator. If the ball room is open, it takes a little navigating and elevator changes but you could get to your room without stairs. Absolutely do not stay here when they have events in the ball room if you want to actually use that comfortable room to get sleep. Currently sitting in bed listening to bass vibrating through the entire hotel. Unfortunately I booked a room for actual sleep (early morning

I specifically chose this property because it is part of The Hotel Collection through the American Express Platinum Card, and I also hold Hilton Honors Gold status. Unfortunately, I wasn’t able to fully experience the benefits that influenced my decision to book here. Upon arrival, the front desk mentioned they would check for possible room upgrades and update me, but I never received any follow-up. I had also requested a late checkout when booking and followed up both the day before and the morning of checkout (Sunday 8:30 AM), but was told there was no availability. While I understand these benefits are subject to availability, it was disappointing not to receive them. Breakfast at Campfire on Sunday around 9 AM was also challenging. My daughter and I waited about 20 minutes just to sp