Hotel Red Rose by Townhouse Covington I-64

Sheets were dirty and stained. Dirty duvet cover. Worn dirty furniture. No shampoo. Mold in shower. No accessible plugs for chargers. Lamps not plugged in and unable to reach plug. No hair dryer. Would never stay here again

All the pictures are entirely misleading. This place is at best a one star motel first of all, with outdated and worn out amenities. The room has a musk of decades of cigarettes smoked, that alone kept me up half the night feeling nauseous. The cleaning was sub par, found hair in places like the bathroom sink that I don't want to know where it came from. The towels were old and stained and past their day. The toilet ran on and off through the night. The view isn't anything like the pictures, and what mountains you can see are only visible from the front desk. I didn't see a pool table or bar, and the pool needs looked pretty cruddy as well. All in all, poorly maintained and needs a thorough makeover. Wouldn't come back.

If you want to be disappointed in where you spend $150 then book here. Otherwise, find another hotel. The hotel lobby looked unkept (ceiling tiles not fully inserted) and the restaurant was closed. Even though we had reservations, the check-in was lengthy with moments wondering if we were going to have to go somewhere else at 8:00 p.m.. After finding and losing our reservation three times the comment was made "Let me go see if it is ready." She returned with a big fan stating, "I had to pick up my fan on the way." ||When we arrived in the room it had a musty smell. In summary, the room had experienced a water leak and the carpet outside the bathroom was still wet. There was no hand soap at the sink. The conditioner dispenser in the tub did not work. The Roku TV sound did not work. Th

EXCELLENT CUSTOMER SERVICE!!!!!! Lety and Cary at the front desk were so accommodating and friendly! The evening gentleman was also very friendly and helpful! Lety and Cary were kind enough to put my room beside my sister’s room, and it was wonderful for our families while we were vacationing! They were also so kind to accommodate us and put us facing the pool, like we had requested! The room was very clean and it smelled fresh. The bedding was clean and the room was very clean. 5 STARS!!

We had the worst experience at this hotel this past weekend. We were in town for a baseball tournament for our son, and this hotel was “recommended” by the tournament director. Half of our team stayed at the hotel and so did other teams from our tournament. We were all very underwhelmed and unimpressed. The entire hotel was disgusting. We were told we could get a rollaway cot for an additional charge, when we arrived none were available (turns out the hotel only has one rollaway cot total). We didn’t have enough towels for our family. (Our double bed room had 3 dirty towels and 2 washcloths when we arrived). When I called front desk they said they didn’t have any more but I requested we at least needed one per person in our family. Our non smoking room had a terrible smell and was very gr