Hotel Indigo Cleveland-Beachwood, an IHG Hotel

The location was right off of the exit and was easily accessible for my business trip and all the events we had planned around Beachwood. The atmosphere was calm and quiet during my stay. My room was the perfect temperature and the pillows and bed were comfy. I was unable to visit the steakhouse onsite as our company had dinner planned each evening (highly suggest Bar Italia), but I was looking forward to trying the Hyde Park steakhouse because I have visited the one in Columbus and loved it. The only downfall was the cleanliness; the bathroom had some mold in the upper right-hand corner of the shower ceiling due to moisture. The sheets and room were very clean. The hotel itself is a little dated, but I felt right at home and the staff was nice and very attentive during my stay.

Positive: an employee at the front desk, was personable, and above and beyond. She checked us in the night before and gave us a warm good bye the next morning. Also, the hotel was clean, quiet, had great water pressure, and the bed was comfortable. Negative: ""

Let's start with the good: Location: The location of this hotel is perfect. It's within 5 minutes of the bypass/highway, and also within 5 minutes of many shopping centres. The neighborhood was clean and felt very safe, which is always a gamble as an out-of-towner, so I was pleasantly surprised here. Service: The front desk staff was super friendly and pleasant. Big shout out to Jade...you know why I'm thanking you, girl!!!! :) I also thought it was top tier customer service to include a complimentary bag of water bottles and {{{delicious homemade}}} cookies when we arrived at our stay. Plus complimentary waters in the lobby, and the lobby coffee was actually good!!! The cleaning staff also seemed friendly as did the other guests I encountered. Now for the not so good..... Rooms: Alth

I had the most amazing experience at this location. The staff and management were delightful to work with. They are very accommodating, friendly, and down to earth.|Linda, the manager there greeted me with wine when I checked in and my good bag in my room had the most delicious snacks. My room was clean all the time and smelled good! This trip was the best I've had coming through Cleveland so thank you Hotel Indigo!

Hotel was very clean. Welcomed at the front desk by Bella. Very polite and professional. Even provided me with w bandaid that I needed for my finger. I had requested a feather free room (allergy) prior to arrival. A mistake I made was not checking the pillows prior to bedtime. At 1015pm I realized all the pillows were Down. I called downstairs and Bella said she’d look to try to make it right. 5 minutes later a knock at my door delivered 4 non-feathered pillows with an apology. Any other chain hotel would have told me “too bad housekeeping is gone for the night”. Bella went above and beyond to accommodate a mistake and made it right for a good nights sleep. Kudos!