Home2 Suites by Hilton Plymouth Minneapolis

I had a very disappointing experience at this location during my daughter’s and nephew’s birthday celebration. While I stepped out briefly to pick up food and the other parents stepped outside to have a smoke. we were unexpectedly asked to leave and were not offered a refund. The situation was handled without compassion, and I felt unfairly judged and treated poorly. What should have been a happy occasion turned into a stressful and upsetting experience. we checked in she was very kind, gentle, compassionate ect. There night staff are JUDGEMENTAL, and not very helpful.

Positive: The room was spacious and clean except for stains on the couch, desk chair and bedspread. Negative: The breakfast area was a mess both mornings we were there. Staff was slow to address food that needed to be refilled. When checking in the front desk clerk finished her task in the computer before even acknowledging my presence. Didn’t feel welcoming.

Location was good, the hotel seemed clean and well cared for. The usb chargers didnt work in the room, brought it to the person at the desk and she said "I am new but I can try to have someone check it in the morning". OK we can make do sharing one block between 6 of us to get us through. Asked for 2 extra pillows for the pull out bed and they stunk of mildew or sourness, so I figured out they can give us another couple no problem. I run down say hey these smell funny can you grab me 2 that don't. She sniffed and agreed they were disgusting and said she would have them run some up. That never happened but we were exhausted from a 15hr drive and didnt care. But honestly for the cost of the room for 2 nights I feel like service could have been better for a "hilton" hotel. Also add said hot t

Digital check-inn allowed me to skip the front desk and save more time to be with my family. I loved the beds. I Slept all night. The front desk gives the feeling that you are home away from home. I would recommend this place to all my friends and family

Great place to stay at a reasonable price. Sure the Ramada is 30 dollars a night cheaper than here. Comfort inn as well is a bit cheaper. The top notch breakfast buffet from 6 to 9 weekdays and 6 to 10 on weekends for those who like to sleep in, a decent pool for kiddos to swim, full size fridge, microwave and split room with living room to give you the non hotel feel is well worth the extra money. Highly recommend!!